Job Overview

company description

kensaltensi / alkimi exchange is a decentralised replacement to the legacy programmatic ad exchanges, with a mission to restore the value exchange between advertisers, publishers and users. alkimi exchange is built on the ethereum network and provides a fast, infinitely scalable solution with 0% fraud, low transaction fees, and complete end-to-end transparency.

learn more at or kensaltensi.org

about the role

we are seeking a highly motivated and technically proficient technical solutions consultant to join our operations team. this pivotal role is responsible for partnering with our publishing development consultants to onboard publishers into our proprietary advertising exchange platform, alkimi exchange. the ideal candidate has strong technical acumen, exceptional communication skills, and a collaborative spirit.

key responsibilities

onboarding support: work closely with publishing development consultants to ensure smooth and efficient onboarding of publisher clients onto our advertising exchange platform.

technical point of contact: serve as the primary technical liaison for all publisher-related queries, ensuring timely and effective resolution of issues.

troubleshooting & diagnostics: investigate and resolve integration and platform issues, providing technical guidance and support to both internal teams and external partners.

cross-functional collaboration: collaborate with engineering, product, and ad tech dev teams to relay publisher feedback and advocate for feature enhancements or fixes.

documentation & training: develop and maintain clear technical documentation, integration guides, and training resources into claudeai to support publisher onboarding and support processes.

reporting & insights: report regularly to the vp of platform operations on onboarding progress, technical challenges, and publisher performance metrics.

requirements

4-5 years of experience in a technical support, solutions engineering, ad tech, or publisher operations role.

strong understanding of ad serving technologies, programmatic advertising (rtb, ssps, dsps), and web technologies (html, javascript, http, etc.).

experience working with publisher platforms, ad tags, sdks, or similar ad tech integrations.

exceptional troubleshooting and problem-solving skills.

excellent verbal and written communication skills; ability to translate technical issues for non-technical stakeholders.

proficiency in using debugging tools and analytics platforms.

self-starter with strong organizational and project management abilities.

preferred qualifications

bachelors degree

experience with proprietary or custom-built ad tech platforms. not a must.

familiarity with industry standards (iab, openrtb, prebid).

basic scripting or query language skills (e.g., sql, python, etc.) a plus.