is looking for people with production support experience related to java backend and angular front-end.
experience: 2-6 years
ready to work in 24x7 shift
location: bangalore, chennai, hyderabad, and pune.
key responsibilities
- monitor application health using tools such as elk, grafana, or appdynamics and respond to performance alerts and incidents.
- perform incident diagnosis, resolution, or escalation for issues related to java backend, angular front-end, or electron-based desktop clients.
- collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.
- analyze logs, service communications, and api behavior across microservices-based environments.
- conduct root cause analysis (rca) for recurring issues and document preventive actions.
- assist in deployments, smoke testing, and validation during release windows.
- maintain knowledge base with standard operating procedures and known error resolutions.
- participate in on-call rotation and support extended hours when required.
required skills & qualifications
- 3-6 years of experience in application support, ideally in a 24x7 environment.
- strong debugging and triaging experience in java-based applications (jvm, logs, api behavior).
- working knowledge of angular (v8+) and electron js based front-end troubleshooting.
- understanding of microservices architecture and containerized environments (docker/kubernetes).
- proficiency in reading application logs, tracing issues across services/apis.
- familiarity with monitoring tools (e.g., prometheus, grafana, appdynamics, splunk, elk).
- experience with jira, git, and ci/cd pipeline logs for issue correlation.
- exposure to windows and linux os for log pathing and environment-level checks.
good communication skills for interfacing with end-users, developers, and business stakeholders
