Job Overview

since launching in 2021, bigtoe has been on a mission to revolutionize the wellness industry by making high-quality massage and yoga services more accessible than ever. we serve individuals, hotels, events, and companies with a tech-driven experience that empowers wellness professionals to focus on what they do best - delivering healing.

we've grown our provider network to over 8,000 licensed professionals, and in the past year alone, quadrupled our revenue. with operations spanning over 25 cities, we're now building intelligent systems to enhance our support, optimize operations, and improve client experience.

description

we're looking for a part-time ai consultant to lead the development and implementation of ai-powered solutions - starting with a support chatbot and evolving toward more advanced internal automation.

this is a hands-on consulting role: you'll not only guide architecture and tool choices, but also help us ship working systems.

responsibilities

• lead the strategy, architecture, and mvp implementation of a chatbot for provider support escalates appropriately to human support
• support expansion into client-facing ai (e.g., booking assistant, availability nudging)
• propose and help implement ai-driven internal tools
• nlp interfaces for ops and support staff
• collaborate directly with the founder and product/engineering team

qualifications

• proven experience with chatbot development (openai, anthropic, or open-source frameworks)
• strong grasp of langchain, rag pipelines, vector embeddings, and prompt engineering
• fluency in python
• ability to assess existing infrastructure and propose right-sized solutions
• solid understanding of mysql, rest apis, and data workflows
• excellent communication and consultative skills - we value initiative and clarity