are you ready for the next challenge in cyber security delivery?
we are looking for a manager / assistant manager / delivery specialist - cyber security services operations
experience: 3-5 years
location: gurgaon - sohna road, sector 49
department: cyber security services
role summary:
we are seeking a proactive and organized assistant manager / manager - cyber security services operations to lead cross-functional delivery teams supporting soc monitoring, dlp / casb monitoring & management services. the role emphasises program governance, operational excellence, and customer engagement, ensuring high-quality service delivery through cross-trained team members. while not a hands-on soc manager role, a solid understanding of cybersecurity operations is essential. the role will work closely with customer success specialist.
key responsibilities:
program governance & delivery oversight
- oversee operational governance for cybersecurity services delivery across soc, dlp, and casb domains.
- define and track delivery kpis, slas, and quality metrics; ensure adherence to contractual commitments.
- establish and manage operational cadence including weekly reviews, monthly service reporting, and continuous improvement plans.
- maintain and improve runbooks, knowledge bases, and operational playbooks where required.
cross-functional team management
- lead and coordinate a cross-trained team delivering integrated security services.
- promote team flexibility and service continuity through knowledge-sharing and cross-skilling initiatives.
- facilitate effective resource allocation and manage shift schedules if required.
customer interaction & service excellence
- serve as a primary operational point of contact for clients for day-to-day delivery and escalations.
- collaborate with the customer success lead to identify areas of service improvement, value addition, and strategic alignment.
- support onboarding and steady-state transition of new customers, ensuring seamless integration into delivery processes.
- participate in client governance calls, qbrs, and feedback loops to enhance service delivery.
continuous improvement & operational efficiency
- identify process gaps and drive automation, optimization, and quality enhancements across services.
- collaborate with internal stakeholders including technology smes, security architects, and compliance teams for alignment.
- contribute to service innovation and transformation initiatives.
required skills & experience:
- 3-5 years of experience in cybersecurity service operations, program coordination, or delivery management in a managed services/mssp environment.
- hands-on understanding of cybersecurity domains such as:
- soc monitoring and incident response workflows
- dlp tools (e.g., symantec, forcepoint, microsoft purview)
- casb solutions (e.g., netskope, zscaler)
- strong experience in delivery governance, customer communication, and operational metrics tracking.
- excellent interpersonal, coordination, and presentation skills.
- proficient with service management and collaboration platforms (e.g., servicenow, jira, confluence, ms teams).
preferred qualifications:
- bachelor's degree in information security, computer science, it, or a related field.
- experience in stakeholder engagement, account management, or customer success is a plus.
work culture & environment:
- customer-first mindset with a strong focus on delivery excellence.
- agile, cross-functional security delivery team culture.
- we operate on a 5 day work week schedule, supporting work-life balance and personal well-being
- opportunities for professional growth through upskilling and cross-domain exposure.
- employees are encouraged to cross-train across technologies and continuously enhance their skills through formal training, hands-on experience, and certifications.
- we foster a team-first environment that values open communication, diversity of thought, and mutual respect.
