Job Overview

content manager

about

is india's leading crowdfunding platform for healthcare, personal causes, and nonprofits. our mission is to make healthcare accessible and affordable to all by leveraging the

power of digital giving and social impact.

position overview

we are seeking a creative and strategic content manager to lead and execute content

initiatives across platforms with the goal of improving customer retention, user engagement, and brand storytelling. this role requires a blend of content strategy, team management,

customer-centric communication, and performance-driven execution across web and app ecosystems.

key responsibilities

define and drive content strategy aligned with brand goals, customer journeys, and retention objectives.

develop engaging and impactful content across channels - website, app, email, blog, and social media.

plan and execute content campaigns to improve app and web engagement metrics.

冒 customer engagement & retention

create and optimize content that enhances user experience across the donor app and website.

collaborate with product and marketing teams to develop communication flows for onboarding, nurturing, and re-engagement.

analyze content performance and user behavior to derive insights and improve engagement.

cross-functional collaboration

work closely with performance marketing, product, seo, and design teams to deliver cohesive messaging.

partner with crm teams to create lifecycle content for email, push notifications, and in-app messages.

requirements

4-8 years of content experience, preferably in a digital-first or b2c environment.

proven experience in building and managing content teams.

strong understanding of customer journeys, funnel optimization, and user behavior.

experience working with tools like google analytics, cms, push notification platforms, and content performance dashboards.

excellent writing, editing, and storytelling skills.

understanding of seo, app content optimization, and retention content techniques.