job description
location: noida, bengaluru and chennai (hybrid)
position - dwp presales sa
mandatory requirements
- presales experience in workplace area and customer facing role in the current organization.
- excellent writing and oral communication skills.
- effort estimation experience for service desk and digital workplace.
domain knowledge including cost and effort estimates
- experience in providing solution for service desk
- itil process knowledge
- expertise in field support solution design
- knowledge in device management (sccm, intune, jamf, active directory, vdi, citrix)
- knowledge in messaging and collaboration platforms (o365, m365, gsuite)
- good knowledge in operational activities in end user device management (deployment, patching, monitoring)
- knowledge about market leading tools and approaches of automations
- experience in creating solution documents, customer presentations.
good to have
- in-depth knowledge of any technology (sccm, intune, o365, m365, vdi, citrix)
- transformation expertise (migration, experience in merger and acquisition projects)
- expertise in voice platforms (avaya, cisco, genesys)
- modern device management implementation
- transition overviews for solutioned people, process, and technology
- part of due diligence sessions/activities
