Job Overview

company overview

a fortune 500 company , requires 8 nos of . level-1 it service desk professional, you'll be part of a dynamic team that's reshaping how organizations manage their data centres and cloud environments.

position summary

we are looking for l1 it service desk professional to support our customers in europe region to provide end user it support and ticket escalation. this role requires a proactive individual with excellent english language read\write skills, also who can handle technical tasks at l1 level and work on tickets processing and routing whenever required.

responsibilities

analyse incoming incidents, service requests and manage ticketing queue.

take ownership of all related incidents and manage the incident to closure; involving other teams and support as required.

actively manage the open incidents in the service desk support queue and ensure detailed updates, follow-up and resolution and closure

configuring and troubleshooting skills of ms related applications like outlook, teams etc.

knowledge of popular operating systems, software applications, and remote connection systems.

providing remote technical support over the phone or screen sharing.

qualifications

btech/bca/be (preferred) /any graduate

2 years of experience in service desk/desktop team.

good knowledge on windows os, ms office suite (word, excel, outlook etc.)

experience in any itsm tool like service now etc.

experience in troubleshooting desktop related issues, antivirus, email, system performance related issues.

location: bangalore