job title: lead engineer - enterprise network operations
department: engineering and operations
location: mumbai
reporting: associate director network operations
job type: full time
shift: rotational shift
- pre-requisites
- technical expertise on all or either of the following platform
- cisco catalyst and nexus switching and wireless
- arista switching
- hp/aruba switching and wireless
- meraki switching and wireless
- mist wireless
- infoblox ddi
- strong troubleshooting skill sets
- conceptually strong in the following switching and wireless technology
- hsrp/vrrp
- stp/vtp
- vss/vpc
- ether-channels, stacking of switches (irf, cisco stack)
- stand-alone ap, iap, flex-connects, wireless bridge
- responsibilities
- engineers who have a passion for providing outstanding customer service.
- 24x7 support of enterprise networks of large global clients that have a distributed lan/wireless/ddi setup
- will be a part of a team of who are responsible for handling (switching/wireless/ddi) network operational/problem management issues.
- ticket resolution - work and resolve trouble tickets, handle ticket escalation
- queue management - monitor ticket queue, ensure assignment/resolution and closure
- create method of procedure and/or standard operating procedure document
- plan and execute change management processes
- performance tuning of network devices and create service improvement plans
- plan and perform firmware upgrade
- work with hardware/software vendors to resolve problems
- train and mentor juniors
- act as an sme spoc for certain network products
- interface with customer on calls and lead technical meetings
- assist in root cause analysis (rca)
- provide technical inputs for weekly/monthly customer service review reports
- any additional task given to the incumbent from time-to-time based on business needs
- training and certification
- cisco certification and aruba /juniper certification will be added advantage
- experience
- minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment
- education
- bachelor in engineering - computers/electronics/communication or related field
- graduate/post graduate in science/math/it or related streams with relevant technology experience
- other skills
- good communication skills - written as well as verbal
- passion to work and learn new technology
- itil process awareness
