Job Overview

smarsh is the leader in communications compliance, archiving, and analytics. we provide compliance across the broadest set of communications channels with insights on what's being captured. smarsh customers manage over 500 million daily conversations across 80 channels and growing. customers include the top 10 u.s., top 8 european, top 5 canadian, and top 3 asian banks. the smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

at smarsh , we've been helping our customers manage new forms of communication since 1998. we work closely with regulators including the sec, finra, iiroc, and the pra and fca, and with our customers, to ensure that they understand the capabilities of today's technology and that our platform meets their most stringent requirements. our products include connected capture, connected archive, web archive & business solutions.

about the team:

the lead security operations analyst - plays a critical role in the security operations center (soc) by handling escalated incidents from the analysts. this role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the security policies and standards.

skills and experience:

• experience: 10 plus years of experience in cybersecurity, particularly in security operations.
• cybersecurity expertise: advanced knowledge of cybersecurity threats, vulnerabilities, malware investigation and incident response, evidence collection, communication and documentation
• technical proficiency: proficiency in operational support, security architecture of siem, soar, edr, xdr, firewalls and other security tools.
• analytical skills: strong analytical, investigative, and problem-solving skills.
• forensic analysis: experience with forensic analysis and malware analysis.
• certifications: relevant certifications such as cfce, cissp, gcih, or gcia.
• language skills: excellent verbal and writing skills in english.
• on call support: rotational on call support for high severity incidents in a 24x7 environment.

roles and responsibilities

• incident analysis: conduct detailed analysis of escalated security incidents. coordination of end-to-end security incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents.
• incident response: lead the development and implementation of incident response plans.
• threat monitoring and analysis: monitor security alerts and events using siem and other security tools. lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. analyze and integrate threat intelligence feeds to the platforms and stay updated on emerging threats.
• mentorship: mentor and provide guidance to security analysts on incident handling. foster a culture of continuous improvement and learning.
• forensic analysis: perform forensic analysis and malware analysis of computers, cloud, networks, mobile devices and other digital medias
• architecture design: develop and refine architecture of security tools and platforms
• collaboration: creatively solve problems collaborating with secops, platform, delivery, it and engineering team members.

qualifications:

• education: bachelor's degree in computer science, cybersecurity, or a related field.
• certifications: advanced certifications such as cissp, oscp, gcih, gsoc or gcia.
• incident response experience: 7+ years of experience in cyber incident response and investigations.
• leadership skills: strong leadership and communication skills.

why smarsh?

smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. collaboration is at the heart of everything we do. we work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. we use the latest in ai/ml technology to help our customers break new ground at scale. we are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. smarsh leadership, culture, and commitment to developing our people have all garnered best places to work awards. come join us and find out what the best work of your career looks like