Job Overview

Title:

Lead Technical Support Analyst

Description:

job description:


  • minimum of six (6) to ten (10) years' experience in a production control / technical support related environment.
  • in-depth knowledge and experience (includes setting up batch jobs, predecessor and dependency relationships, and creating notification and escalation rules) data processing using an automated job scheduler with ca-jobtrac being a plus, ca workload automation, bmc control-m, or any other enterprise job scheduler experience.
  • expert experience working with batch processing within an ibm mainframe environment running z/os 1.9 or newer version operating system.
  • expert experience with tso/ispf, vsam, sequential, pds, and gdg datasets
  • expert experience and understanding of job control language (jcl) command syntax and structure; ibm utilities i.e., idcams, iebgener, iebcopy, etc.
  • expert ability to resolve scheduling and production problems on the mainframe, windows and unix platform.
  • extensive knowledge working with problem management systems e.g., remedy, servicenow, service desk or comparable toolset.
  • expert knowledge and experience with batch processing within a distributed window, unix / oracle environment, linux environment is a plus.
  • ability to act as an operations center professional - very customer focused.
  • strong ability multi-task and adjust to changing job priorities and requirements.
  • excellent written and verbal communication skills.
  • immediate joiners preferred.

Salary:

$659053-$776274 Annual

Company:

HCLTech

Location:

Nagpur, Maharashtra, India