position summary:
this role within msxi supports automotive client's dealer network. the specialist drives understanding and management of the network through leading market studies, establishing a central data repository (sharepoint), developing and governing key dealer processes (pip, agreements), and supporting dealer-facing platforms. the position requires strategic thinking, strong analysis, process expertise, and collaboration across international markets to enhance dealer effectiveness and compliance.
responsibility:
key responsibilities include:
dealer network analysis & optimization (market study):
- develop methods to analyze the dealer network based on key factors (capacity, capability, profitability).
- lead/support specific market studies (e.g., saf, vnm, nz, aus) using data and collaborating with markets.
- analyze findings to identify network strengths, weaknesses, opportunities, and threats.
- support using study outcomes to adjust network optimization efforts.
img market rep sharepoint management:
- lead creating and maintaining the central "single source of truth" for img dealer information in sharepoint.
- ensure quarterly database and content updates.
market representation centre of excellence:
- lead/participate in quarterly check-ins with the market rep team for best practice sharing.
- develop povs on market representation governance.
- lead implementation and governance of the mvp dealer performance improvement process (pip), including quarterly letters and action plan oversight.
- support development and governance of the agreement renewal process (including checklist).
- identify and ensure mandatory clauses in dealer agreements for consistency.
- support markets with templates/checklists for agreement renewals.
market rep training & development:
- develop/maintain market rep training resources (handbook, videos).
- support launching market rep training via wingspan (q3 '25).
- contribute to market rep manager training.
platform support & new initiative deployment (ecommerce):
- collaborate with emp/goldd teams on new feature development based on plans/requests.
- serve as primary contact for dealer issues with emp/goldd/merchant id.
- facilitate communication between markets and platform/it teams.
- maintain accurate dealer contact details in emp & goldd.
- provide emp support during new product launches/initiatives.
cross-functional collaboration:
- collaborate extensively with market rep leads, global team, fcsd, ecommerce, sales planning, smes, and other img stakeholders.
accountability & performance:
key areas of accountability include:
- market study impact: delivering insightful analysis that informs strategic decisions.
- sharepoint success: establishing and maintaining the central repository's accuracy and accessibility.
- governance: developing and supporting effective governance frameworks (pip, agreement renewal).
- training quality: developing clear and effective training materials.
- platform support: providing responsive and effective support for dealer platforms.
- project delivery: meeting milestones for key projects (studies, training, database).
- stakeholder relationships: building strong collaborative relationships.
- data integrity: ensuring accuracy of data in systems and the repository.
- specific goals will be agreed with the reporting manager.
skills required:
- strong presentation, data management, analysis, and interpretation skills.
- proficiency in process and governance documentation.
- project support, planning, and execution skills.
- excellent analytical skills for market/network studies.
- experience with sharepoint or similar platforms.
- familiarity with dealer systems (emp, goldd), ecommerce, or large data systems is beneficial.
- ability to create clear documentation (povs, guides, training).
- exceptional cross-cultural collaboration and stakeholder management skills.
- strong written and verbal communication.
- problem-solving skills (process/system focus).
- knowledge of automotive dealer operations, network development, and performance management.
education/experience required:
- master's degree in business management or related analytical/business management field is typically required. relevant work experience will be considered.
- over 10-15 years progressive experience in automotive dealer ops, network development, market representation, analysis, data/systems, or process improvement. international context (img) and direct dealer systems/process exposure highly relevant.
