job title: microsoft defender-xdr onboarding specialist
summary: this position is responsible for seamlessly onboarding new clients or systems to the xdr platform. the specialist will work closely with internal teams and clients to ensure a smooth and efficient onboarding process, including pre-installation checks, post-installation verification, and ongoing support.
responsibilities:
- onboarding planning and execution:
- work with teams to plan the onboarding process for new clients or systems.
- develop and maintain onboarding checklists and documentation.
- coordinate with stakeholders (e.g., it, security) to ensure necessary prerequisites are met.
- pre-installation activities:
- perform pre-installation checks to ensure system compatibility and readiness.
- assist with the configuration of required resources
- verify that necessary software and configurations are in place.
- assisting and configuration:
- assist with the configuration of xdr policies and rules.
- verify that the xdr platform is correctly detecting events and alerts.
- post-installation verification:
- conduct thorough testing to ensure xdr is functioning as expected.
- verify that alerts and notifications are being generated correctly.
- client support and communication:
- provide ongoing support to clients during the onboarding process.
- answer client questions and address concerns.
- maintain clear and consistent communication with clients and internal stakeholders.
- documentation and knowledge base:
- maintain and update onboarding documentation.
- contribute to the development of a knowledge base for xdr onboarding.
- ensure all documentation is accurate and up to date.
- training and education:
- provide training to internal teams and clients on the use of the xdr platform.
- develop and deliver onboarding training materials.
- stay up to date on the latest xdr features and functionalities.
required skills and qualifications:
- admin knowledge on critical configurations ex real time protection , cloud protection , tamper protection , enable mde integration
- experience with xdr platforms and technologies.
- familiarity with various operating systems and network technologies.
- excellent communication, interpersonal, and problem-solving skills.
- ability to work independently and as part of a team.
- strong organizational and time management skills.
- experience with relevant tools and technologies (e.g., microsoft defender xdr, cortex xdr).
