Job Overview

job title: microsoft dynamics retail commerce - functional consultant

job location: hyderabad, telangana

worksite: onsite 100%

about wct:

waferwire technology solutions (wct) specializes in delivering comprehensive cloud, data and ai solutions through microsoft's technology stack. our services include strategic consulting, data/ai estate modernization, and cloud adoption strategy. we excel in solution design encompassing application, data, and ai modernization, as well as infrastructure planning and migrations. our operational readiness services ensure seamless devops, ml ops, ai ops, and sec ops implementation. we focus on implementation and deployment of modern applications, continuous performance optimization, and future-ready innovations in ai, ml, and security enhancements. delivering from redmond-wa, usa, guadalajara, mexico and hyderabad, india, our scalable solutions cater precisely to diverse business requirements and multiple time zones (us time zone alignment).

about role:

we are seeking a highly skilled senior microsoft dynamics 365 retail commerce functional consultant to join our team. in this role, you will leverage your expertise to tackle complex client issues and provide guidance to our team members as they address day-to-day operational challenges for our diverse clientele.

responsibilities:

• problem-solving expertise: as a seasoned consultant, you will excel in problem-solving, offering innovative solutions to various client challenges.
• engage throughout the consulting lifecycle, contributing your expertise to different phases. this includes defining problems, proposing solutions, and actively participating in development, configuration, and deployment of comprehensive solutions.
• take a lead role in business process consulting, effectively defining problems and creating strategic solutions. guide project teams, ensuring adherence to project processes and deliverables.
• contribute to proposal development, client training, and project scoping, showcasing your expertise in shaping value-adding consulting solutions.
• internally, aid in capability building, sharing insights and knowledge to enhance our team's skill set and ensure we stay ahead of the evolving global landscape.
• you will play a crucial role in mentoring team members, offering guidance and insights to enhance their problem-solving capabilities for our clients.
• join us at waferwire and be a vital part of a team dedicated to delivering exceptional consulting solutions, meeting the dynamic needs of our clients on a global scale.

required qualifications:

• 4+ years implementing microsoft d365 or earlier versions.
• 2+ years leading implementation/support teams
• module expertise in microsoft d365 commerce/retail/pos
• post-go-live customer support experience.
• successfully implementing practical business solutions using industry best practices
• has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using ms dynamics 365 commerce (retail).
• experience of d365 commerce/retail implementations and support.
• experience of rollouts, deployments, and upgrades.
• experience of configuration and troubleshooting of pos setup that includes printers, customer display, scanners, hardware station, mpos.
• good at client interactions, able to set & manage stakeholder expectations.
• good presentation and communication skills

equal employment opportunity declaration:

wct is an equal opportunity employer. all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.