Job Overview

job title: microsoft operations engineer

work schedule: m-f day shift

travel requirements: minimal

summary of position: a microsoft operations engineer is responsible for the effective management, maintenance, and optimization of microsoft systems and technologies within an organization.

job duties:

1. system management: monitoring and managing microsoft servers, applications, and services to ensure optimal performance and reliability.

2. troubleshooting: identifying and resolving technical issues related to microsoft technologies, including windows server, active directory, and microsoft office applications.

3. cloud services: managing cloud-based services, particularly those related to microsoft azure, and ensuring proper configuration, security, and scaling.

4. automation and scripting: developing and implementing scripts for automation of routine tasks to improve efficiency and reduce human errors.

5. collaboration: working closely with software developers, system architects, and other it teams to support the development and deployment of applications.

6. security assurance: implementing security best practices and monitoring for vulnerabilities within the microsoft ecosystem.

7. documentation and reporting: maintaining detailed documentation of system configurations, procedures, and incidents for compliance and future reference.

technical skills:

1. windows server management: proficiency in installing, configuring, and managing windows server operating systems.

2. active directory: understanding of active directory deployment, maintenance, and troubleshooting for user and resource management.

3. microsoft azure: knowledge of azure services, including virtual machines, networking, storage, and security configurations.

4. scripting and automation: experience with powershell or other scripting languages to automate tasks and improve operational efficiency.

5. networking fundamentals: understanding of networking concepts, protocols (tcp/ip, dns, dhcp), and troubleshooting network issues.

6. backup and recovery: knowledge of data backup solutions and disaster recovery planning for microsoft environments.

7. monitoring tools: familiarity with monitoring and performance tuning tools, such as system center operations manager (scom), azure monitor, or third-party solutions.

8. security best practices: awareness of security protocols, antivirus solutions, and compliance standards relevant to microsoft systems.

education: bachelors or 3-5 experience

soft skills:

1. problem-solving: ability to diagnose issues effectively and develop solutions swiftly in a high-pressure environment.

2. communication: strong verbal and written communication skills for collaborating with cross-functional teams and documenting processes.

3. attention to detail: meticulousness in managing system configurations and documenting changes.

4. teamwork: ability to work collaboratively with others in an it environment, fostering a cooperative and supportive atmosphere.

5. adaptability: flexibility to learn new technologies and tools as the microsoft ecosystem evolves.

key performance indicators: key performance indicators (kpis) for a microsoft operations engineer deployment frequency change failure rate cycle time, lead time average downtime incident resolution time system availability.