hi,
we are having an opening for network operations manager at our mumbai location.
job summary :
we are looking for a highly skilled and strategic network operations manager to lead and manage our enterprise-wide it and ot network infrastructure. the role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, it/ot convergence, vendor and sla governance, and segmentation strategies to ensure security, availability, and scalability of network services.
the ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.
areas of responsibility :
network operations & monitoring
- manage enterprise-wide it and ot network operations, including lan, wan, sd-wan, vpn, wireless, internet, mpls, and data centre connectivity.
- ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
- implement and manage macro and micro segmentation strategies to enhance network security posture across it and ot domains.
project & transformation leadership
- lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, ot segmentation, new initiative roll-out, etc.).
- coordinate with cross-functional it/ot teams to ensure alignment with business objectives and compliance requirements.
- own project lifecycle from requirement gathering and solutioning to handover and documentation.
vendor & sla management
- manage relationships with oems, service providers, and system integrators to ensure optimal service delivery.
- negotiate and monitor slas, ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
- coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.
infrastructure governance & compliance
- establish and enforce network policies, standards, and compliance frameworks (iso 27001, gxp, nist, etc.).
- develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
- coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
- ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.
security & segmentation
- implement network security controls including firewalls, nac, ids/ips, and segmentation (macro & micro) between it/ot zones.
- collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.
team leadership, knowledge management & resource allocation
- lead and mentor a team of network engineers and analysts (l1l3).
- develop sops, knowledge base articles, and ensure robust documentation for operational continuity.
- prepare and manage the network operations budget, ensuring cost-effective utilization of resources.
educational qualification : bachelors degree in computer science, information technology, or related field
specific certification :
- ccnp / ccie
- itil v4 foundation or intermediate
- pmp / prince2 (optional for project oversight)
experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role
- skill (functional & behavioural): strong expertise in enterprise networking (cisco, juniper, fortinet, palo alto, etc.)
- hands-on knowledge of sd-wan, nac, micro/macro segmentation, and hybrid cloud networks (aws/azure)
- familiarity with ot protocols and systems (e.g., scada, plc, modbus) and secure it/ot integration
- proven experience in vendor/sla governance, audit readiness, and compliance frameworks
- excellent understanding of itil, network governance, and enterprise change control processes
