the position
the network & telecom engineer will be responsible for implementing, monitoring and maintaining all company networks and telephony configurations. we have adopted a cisco networking standard for all switch, router, and firewall hardware and as such we need someone with hands-on practical cisco networking experience.our wide area network (wan) consists of 106 sites across the united states, canada, mexico and india and is a fortinet sdwan design. additionally, the company has recently migrated the cisco phone system from an on-premise configuration to the cisco cloud, utilizing webex calling and webex contact center. as such, this position will work closely with a 3rd party managed services organization in support of these platforms as well.
our ideal candidate will possess the following traits:
- results-driven and self-motivated to manage multiple tasks, projects, and workload
- strong verbal and written communication skills to support to the needs of our production facilities, warehouses, and sales centers, to help align it with the needs of the business
- drive to learn the environment and current configurations to challenge the status quo and recommend best practice configurations for our environment.
- team player who can also work independently on projects and objectives to become an asset for team and organization.
- strategic thinker who learns of new networking methodologies for future design and implementation in our network
- strong analytical and troubleshooting skills, with a customer centric focus on service availability.
- desire to understand and identify the root cause of issues, to implement change that prevents issues from re-occurring.
- possesses and maintains knowledge, skills and experience with cisco wireless networks including wlc's (wireless lan controllers)
- accepts direction and is coachable
responsibilities and skills required
- a strong background with cisco networking is an absolute.
- experience with cisco telephony products, particularly webex calling, webex contact center and management of services via the cisco control hub.
- possess a firm understanding of sip-trunking architectures and can manage phone number transfers from both analog and other sip providers in support of acquisitional activities.
- five to ten years of experience in a large-scale networking environment consisting of 100+ nodes.
- five to ten years of experience managing cisco hardware components including cisco firepower, wireless lan controllers, routers, and switches (including catalyst and nexus 7k and 9k).
- bachelor's degree in information technology or equivalent; or 5-10 years related experience in lan/wan networking environments.
- provide primary support for the enterprise wan/lan/wlan environment.
- experience with fortinet sdwan technologies both from an implementation and support standpoint.
- in-depth knowledge and experience with on-prem cisco wireless lan controllers and wireless networking best practices. ability to design, implement, configure, manage, and troubleshoot wireless networks, preferably in a manufacturing setting.
- document network and device diagrams, with process flow diagrams as required as part of the change management process.
- monitors network and device performance, recommends, and implements changes.
- collaborates with our network support vendors and partners as required
- collaborates with our telecom managed services organization in maintaining the health of our telecom platform.
- implements device and network changes while adhering to company change control policies.
- responsible for enterprise core networking design, support and maintenance for cisco routing, firewall and switching at multiple locations
- perform troubleshooting using tools such as wireshark for packet captures and traffic analysis to resolve issues
- maintain ip scheme and manage dhcp scopes and dns records. experience with an enterprise ddi management platform, such as efficient ip used by overhead door, is highly preferred.
- experience upgrading and patching firmware on cisco network infrastructure
- it is an essential function of this job to show up on time and be ready to work your regularly scheduled hours.
beneficial skills and certifications
- ccna - cisco certified network associate
- ccie enterprise infrastructure
- ccie enterprise wireless knowledge and skills configuring and using solarwinds
- experience with meraki (not currently used by overhead door)
- knowledge and experience with f5 load balancers
- knowledge, and experience with cisco cloud telephony, webex calling, webex meetings, and webex contact center.
