we are seeking a dedicated and proactive network & voice operations engineer to join our team. the ideal candidate will have 2-4 years of experience in noc operations with strong communication skills, a deep understanding of incident management, and a foundational knowledge of voice and messaging technologies. this role involves working in a 24/7 operational environment.
job title: network & voice operations engineer
experience: 2 to 4 years
location: chennai
shift: 24/7 rotational shift (mandatory)
type: full-time
key responsibilities:
network operations & monitoring
- monitor network and system alerts in a 24/7 noc environment.
- perform initial triage of incidents and escalate as necessary.
- perform health checks and proactive monitoring of network components.
- collaborate with cross-functional teams to resolve operational issues.
incident management
- handle and log incidents in itsm tools.
- communicate incident status and resolution details to stakeholders.
- ensure adherence to slas and follow itil best practices.
voice operations
- support voip-based communication systems.
- troubleshoot and manage issues related to sip, rtp, and sbc.
- analyze call flows and diagnose issues in voip environments.
- maintain documentation for voice infrastructure and configurations.
optional - messaging support (preferred but not mandatory)
- basic understanding of sms/mms flows.
- familiarity with smsc, smpp, a2p/p2p message routing.
key skills & competencies:
must have:
- hands-on experience in a noc or network operations environment.
- strong knowledge of voip, sip, rtp, sbc.
- experience with incident management tools and monitoring systems.
- excellent verbal and written communication skills.
- willingness to work in 24x7 shifts, including nights and weekends.
good to have (optional):
- knowledge of sms c, smpp protocols.
- familiarity with sms/mms routing and messaging platforms.
qualifications:
- bachelor's degree in engineering, computer science, or related field.
- industry certifications (ccna, comptia network+, etc.) are a plus.
