Job Overview

job description

the global networks & asset protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner's needs for today, but ensuring a robust roadmap for the coming future. our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. operating in a dynamic and high-energy setting, the gnap team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. a day in the life: you'll support the global networks & infrastructure team by ensuring the reliability of our physical security systems-access control, video surveillance, and related infrastructure-across retail, corporate, and distribution sites. as a key technical and network resource, you'll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations the role: • support service/operational delivery for asset protection, access control, and network-related infrastructure. • troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns. • regularly check the status of video surveillance cameras, nvr devices, and associated network components to ensure they are online and functioning. • manage tickets in servicenow, providing timely updates and meeting slas and kpis. • ensure smooth and efficient operations of video surveillance, access control, and supporting network systems. • collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments. • support queue management by identifying trends, opening parent and/or problem tickets, and escalating to the correct teams for quick resolution. • contribute to the improvement of processes, network reliability, and implementation of new technologies. • demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. this comes in all forms of communication: telephone, email, remote sessions, and in-person. all touch points to be documented in incidents. • build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners. • collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues • participate as a technical project resource as and when required, including network-related initiatives. • participate in on-call rotation as required.

required skills and experience

- 3+ years of technology related experience and network certification such as cisco ccna

- strong foundational knowledge of osi layers 1-4, switching (e.g., vlan, stp, fhrp), firewalls, wireless, and cloud networking

- experience with cisco sd-wan, ios-xe, meraki, palo alto, infoblox, azure/aws networking, and servicenow preferred

- strong grasp of networking principles such as ip addressing, subnets, vlans, routing, and firewall rules.

- understanding the basic principles around incident management including creation and classification, investigation and diagnosis, resolution and closure

- effective communication skills for incident reporting, collaboration, and technical updates

nice to have skills and experience

- familiarity with routing protocols such as ospf and bgp is a plus - basic knowledge of video surveillance technologies, including ip/analog cameras, resolution settings, and image sensors.

18-23 lpa