role: presales solution architect - contact center technology
location: noida / chennai
a seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, oem tech partners' engagement, customer presentations, bid management involving multiple players and having contact center as a service (ccaas) platform experience
technical skills needed:
- having knowledge of different types of licensing of contact center components
- good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams
- technical knowledge on at least two contact center technology platforms viz. nice cxone, genesys, amazon connect, cisco, avaya, vonage (combination must include ccaas platform experience), preferably certified on design/solution
- good understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as sip, e1/t1, cti, apis,tcp/ip, mpls, webrtc etc.
- fundamental knowledge of public cloud - aws (preferred), microsoft azure, google cloud
- must have worked on few large transformation deals in excess of 400 agents globally
soft skills needed:
- very good listening and communication skills - understanding customer's stated and unstated requirements and proposing solutions or alternatives
- comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it's a global role)
- basic business analysis skills using excel or any other bi tool
- team player that collaborates and shares knowledge with others
- comfortable as individual contributor in near future but aspire to lead and works towards it
- continuous learner of technology and evolving trends in contact center and bpo industry
- consultant/advocacy skills to work ethically and win customer's confidence
