Job Overview

job title: product manager/ senior product manager - collections

experience: 8-15yrs

job type: full-time

work mode: work from office

work location: navi mumbai

join one of the india's top 100 best companies to work for, novac technology solutions private limited, a shriram group company.

as a digital transformation and cloud solutions company with strong expertise in financial services, insurance services, retail solutions and learning solutions, we innovate and create a niche for organizations in an ever-evolving digital landscape

job summary:

we are seeking an experienced and strategic-minded product manager / senior product manager - collections to lead the development and enhancement of our collections products. this role requires a deep understanding of collections processes, debt recovery strategies, digital lending, and financial technology solutions. the ideal candidate will work closely with cross-functional teams, including engineering, design, data analytics, and operations, to drive innovation and efficiency in collections strategies.

key responsibilities:

• develop and own the product roadmap for collections, ensuring alignment with business goals and customer needs.

• design and enhance digital-first collections strategies, leveraging ai, machine learning, and automation tools.

• collaborate with stakeholders to define product requirements and work closely with engineering teams to deliver solutions.

• optimize workflows for collections, reducing delinquency rates and improving recovery efficiency.

• identify and implement innovative technologies for customer engagement and repayment solutions.

• work with compliance and legal teams to ensure adherence to regulatory requirements in collections.

• monitor product performance, analyse data, and implement enhancements based on insights and market trends.

• partner with third-party vendors, payment service providers, and credit bureaus to integrate effective solutions.

• develop customer-centric solutions that enhance repayment experiences while maintaining compliance.

key skills & qualifications:

• bachelor's/master's degree in business, finance, technology, or a related field.

• minimum 5 years of experience in product management and development within bfsi, fintech, or digital lending sectors.

• strong understanding of collections lifecycle, debt management, and regulatory frameworks.

• experience with ai-driven collections, digital payment solutions, and customer engagement tools.

• ability to collaborate across teams and drive execution in an agile environment.

• strong problem-solving skills, analytical mind-set, and customer-first approach.

• excellent communication, stakeholder management, and leadership abilities.