Job Overview

job title : production support / application support

skills : (dynatrace/splunk)

location : noida / pune / hyderabad

experience : 7+ to 14+

job discription:

job description:

able to perform effective incident management from incident start through resolution, partnering with development to determine root causes, and driving rigorous problem

management to follow through on actions.

proactive issue identification and resolution.

own the production environment, monitoring availability and ensure a holistic system health, handle application deployments.

set up alerts and dashboards in various monitoring tools(splunk, dynatrace, looker, fullstoy) to proactively identify issue and provide resolution.

requirement:

strong knowledge in application support with experience in supporting the applications hosted on linux\micro service\cloud and devops based architecture platforms.

knowledge of itil processes(incident, problem and change management)

strong understanding of monitoring and logging technologies (splunk, dynatrace, looker, fullstoy)

hands on experience in writing queries, setting up alerts and dashboards in splunk.

hands on experience in configuring, setting up alerts and dashboard in dynatrace.

hands on experience in triaging the end user issues thru realusermonitoring (rum) tools(fullstory\quantummetrics\glassbox).