Job Overview

mthree is seeking a production support engineer to join a highly regarded multinational investment bank and financial services company.

job description:

role: production support engineer

team: rpe

location: mumbai (hybrid model with 2-3 days per week in the office)

primary responsibilities:

• handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.

• build extensive business and application knowledge required for supporting client facing applications.

• diagnose and resolve application issues to ensure optimal performance and usability.

• develop automation to reduce toil, improve efficiency and eliminate customer impact.

• provide root cause analysis with recommendations for improvements.

• interface with developers to drive application fixes with right business justification.

• configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

required skills:

• typically, 2-4 years' experience in a production support / stability role.

• coding/scripting skills: python / perl / shell (any two).

• strong debugging and problem-solving skills.

• understanding of distributed systems.

• understating of database concepts, sql queries and database performance.

• experience working with application monitoring/alerting tools (splunk, elastic search etc.).

• understanding of schedulers (autosys, control m, comet etc.)

production support engineer