job post :- manager - digital delivery
experience :- 8-12 years
location - bengaluru- hybrid
job description:
the manager - digital delivery will lead the development and enhancement of world-class
health, wellness, and insurance platforms, focusing on client and advisor journeys. the role
requires collaboration with smes, internal/external stakeholders, and senior leadership to
create innovative solutions addressing key business challenges. it involves digitizing back-
end operations and developing front-end mobile/web applications to drive competitive
advantage and deliver personalized products and experiences.
key responsibilities:
- oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies.
- drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, uat, data analytics, documentation, go-to-market strategy, and project kpi achievement.
- ensure agile methodologies are implemented throughout the project lifecycle.
- serve as a business advisor to technical teams during platform creation.
- collaborate with engineering teams on platform design and architecture.
- work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap.
- prioritize product features based on business needs and constraints.
- standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.
- assess market potential and introduce innovations aligned with business needs.
- represent the organization in regional and global forums, contributing to the innovation agenda.
- promote digital adoption internally and externally.
- oversee technology evaluations and selections.
- maintain error logs, diagnose issues, and set up monitoring protocols.
- track platform analytics, monitor kpis, and report success metrics.
- anticipate and manage risks affecting project kpis, scope, budget, or timelines.
job requirements:
- comfortable working with globally distributed teams.
- proven experience managing b2c mobile and web applications.
- strong knowledge of api structures, mobile/web app development, sql, cloud technologies (e.g., azure or aws), full-stack technologies (e.g., java with angular/react), and bi tools (e.g., power bi or tableau).
- proficient in creating wireframes, prototypes, data flow diagrams, and workflows.
- agile mindset with a strong execution bias.
- skilled in jira, confluence, or other product management tools.
- capable of drawing insights and communicating effectively with both technical and non-technical teams.
- leadership skills to guide project teams and the business community.
- ability to innovate and modernize traditional back-office processes.
- strong written and verbal communication skills.
- detail-oriented with strong analytical and conceptual abilities.
- ability to balance short-term needs with long-term strategic goals.
- trustworthy, adaptable, and capable of working in a dynamic, open culture.
- exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
