Job Overview

about igt:

igt solutions (igt) is committed to simplify complex customer interactions while delivering a seamless experience. it provides integrated bpm, technology and digital services & solutions for clients across industries. established in 1998, with 100% focus on customer experience, we are a technology, data & digital services & bpm company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. we have a global delivery footprint, spread across 19 centres in 11 countries, with 13,500 cx and technology experts from 30+ nationalities. igt is part of the apollo group of companies (apollo is a leading global alternative investment manager with approximately $414bn under management)

igt's data & digital team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-customer experience

our service offerings include providing consulting / advisory & delivery services to our customers to improve synergies between business & technology by enabling latest, best practice delivery and collaboration mechanisms. these include lifecycle transformation & rapid development / technology delivery services leveraging latest technology stack across the enterprise where our services include: data analytics, data engineering, hyper-automation, software engineering, quality engineering (testing), architectural transformations, platform services including cloud computing / transformation, systems integration as well as it operations service management deliver innovative & cutting-edge solution using best practices & expertise on agile, devops, lean as well as traditional methodologies.

it is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

job title: project manager - airline domain

location: gurugram (5 days from office)

job type: full-time

experience: 8+ years

domain: airline / aviation

about the role:

we are looking for a dynamic and results-driven project manager with strong airline domain experience to lead and deliver strategic projects for our clients in the aviation sector. the ideal candidate will have a deep understanding of airline operations, systems, and processes, with a proven track record in project management, client engagement, and cross-functional leadership.

key responsibilities:

• lead end-to-end delivery of airline domain projects, ensuring scope, timeline, cost, and quality objectives are met
• engage closely with airline clients to understand business needs, define project scope, and translate them into actionable plans
• manage project schedules, risks, issues, and dependencies using agile/waterfall or hybrid methodologies
• coordinate with cross-functional teams including development, qa, business analysts, and third-party vendors
• monitor and report project progress through regular status updates, dashboards, and stakeholder meetings
• ensure adherence to compliance, security, and quality standards in all project phases
• drive continuous improvement by identifying and implementing best practices
• support pre-sales activities such as rfp responses, estimations, and client presentations (as required)

required skills and experience:

• bachelor's degree in engineering, computer science, business, or related field; pmp/prince2 certification is a plus
• 8+ years of total experience, with at least 3-5 years managing projects in the airline or aviation industry
• strong knowledge of airline systems such as pss (passenger service systems), dcs (departure control systems), revenue management, loyalty systems, or mro (maintenance, repair, and overhaul)
• hands-on experience in managing enterprise applications, digital transformation, or system integration projects in airline context
• excellent stakeholder management, communication, and negotiation skills
• familiarity with tools like ms project, jira, confluence, or similar
• ability to work in a global delivery model and manage geographically distributed teams

preferred qualifications:

• prior experience working with tier-1 airline clients or global aviation service providers
• agile/scrum certification (csm, safe, etc.)
• exposure to iata standards and airline regulatory frameworks