project manager - shopify web development & workflow automation
we are seeking an experienced project manager specializing in shopify web development and workflow automation (zapier) to drive end-to-end delivery of our innovative digital commerce solutions. the ideal candidate is a proactive leader with strong analytical and communication skills, adept at coordinating between technical and business stakeholders to deliver seamless e-commerce experiences.
key responsibilities:
- manage end-to-end project lifecycles for shopify-based e-commerce solutions.
- coordinate closely with web developers, ui/ux designers, marketing teams, and business stakeholders to align business objectives with technical delivery.
- design, document, and oversee implementation of workflow automation solutions using zapier.
- proactively identify and manage project risks, dependencies, and scope adjustments.
- ensure project timelines and budgets are strictly adhered to, providing regular status updates to stakeholders.
- maintain clear documentation of project requirements, workflows, automation processes, and integrations.
- conduct regular review meetings, retrospectives, and stakeholder briefings.
requirements:
- minimum 7+ years experience managing e-commerce web development projects.
- proven experience in managing external development agencies and coordinating effectively with multiple stakeholders.
- proven expertise in shopify plus and extensive hands-on experience with zapier integrations and workflow automation.
- strong understanding of web technologies, ui/ux principles, seo, analytics integrations, and digital marketing.
- exceptional project management skills, proficient with tools like jira, trello, asana, slack, and
- demonstrated experience working remotely and coordinating distributed teams effectively.
- implement ai-driven and api-based automation across order management, logistics, payments, and marketing to drive efficiency.
- seamlessly integrate tools like gokwik, video commerce, clevertap, unicommerce, refersion etc. for streamlined operations.
- implement and manage tools like klaviyo, moengage, webengage, product bundles, nector.ai, and segment to enhance customer engagement.
- ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security.
- develop ai-driven customer interactions with platforms like zendesk, gorgias, lime chat and custom chatbots to enhance user experience.
- utilize cdp platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention.
- implement data-driven retention strategies, personalized email campaigns, and loyalty programs.
- familiarity with security standards and compliance requirements, including gdpr, pci dss, and data encryption.
- experience in content management, strategy formulation, and seo optimization for e-commerce platforms.
- knowledge and experience integrating inventory management systems, erp solutions, and warehouse logistics with shopify plus.
preferred qualifications:
- certification in project management (pmp, agile/scrum).
- previous experience working on high-traffic shopify plus projects.
- familiarity with analytics tools (google analytics, hotjar) and optimization tools (optimizely, crazyegg).
- understanding of customer retention strategies, a/b testing, and conversion rate optimization (cro).
- proficiency in middleware platforms like zapier for automation and integrations.
- experience with data privacy, security, and compliance standards in e-commerce.
- strong leadership and cross-functional collaboration skills.
- familiarity with data analytics, ai personalization, and predictive modeling.
- excellent written and verbal communication skills.
- prior experience in the personal care or beauty industry is a plus.
why join us:
- opportunity to work remotely with flexible hours.
- collaborate with a passionate, innovative team working on leading-edge digital commerce projects.
- professional growth in an environment committed to innovation, continuous learning, and career development.
