Job Overview

role: consultant - salesforce administration

experience: 8 years

location: hyderabad

roles & responsibilities

trusted sales force consultant who will develop and manage sales force in alignment with the corporate goals

system configuration:

o configure and customize salesforce to meet business needs.

o create and maintain custom fields, objects, and workflows.

o develop and maintain reports and dashboards.

user management:

o create, manage, and maintain user accounts, profiles, and roles.

o grant and revoke access to different parts of the system.

o manage user licenses and ensure efficient usage.

data management:

o ensure data accuracy, integrity, and consistency.

o perform data imports, exports, and cleanups.

o manage data storage and archiving.

security management:

o implement and maintain security settings and access controls.

o ensure compliance with security policies and regulations.

training and support:

o provide training and support to users on how to use salesforce.

o address user issues and troubleshoot problems.

collaboration:

o work with stakeholders to understand business requirements and translate them into

salesforce solutions.

o collaborate with other teams, such as operations, it, sales and marketing to ensure

smooth salesforce implementation and usage.

staying updated:

o keep abreast of new salesforce features, updates, and best practices.

o proactively identify opportunities to improve salesforce usage and effectiveness.

works with leadership team to establish the sales force strategic plan, project/program

roadmap and budget to achieve the goals of the organization

develops processes to proactively evaluate and modify plans based on new opportunities or

changes to the operating model to ensure continuous alignment of priorities, resource

utilization and funding

actively monitor and improve day to day performance of sales force platform & applications to ensure high availability and minimize business disruption

supervises the processes to ensure data quality, data governance, data security and data

privacy

develops and maintains an enterprise-wide business recovery plan to ensure timely and

effective restoration of salesforce services

partner with hr to ensure appropriate training programs for the organization are in place to

attract, retain and develop key personnel required to support the portfolio of technology and

services

delivers within approved operating budget

ensure companywide end user training, communications, help desk

ensures communication and continuous engagement of the partners, investors, and

stakeholders about the sales force technology strategy

ensures availability of the right data to enable data driven decision making across the business units

may perform other duties as assigned by management

skills and knowledge

expertise in cultivating and managing relationships with sales force technology vendors,

suppliers, and external partners

proven experience in vendor selection, contract negotiation, and overseeing service-level

agreements to ensure access to essential technology resources and support

strong grasp of risk management principles, with the ability to identify, assess, and mitigate

technology-related risks effectively

in-depth knowledge of current technology trends and their evolution, with the ability to

leverage this understanding for strategic advantage

comprehensive understanding of business planning processes and their integration with

technology initiatives

proficient in conducting technological analyses and research to inform decision-making

exceptional communication skills, with the ability to convey complex information clearly and

effectively

excellent team collaboration and organizational skills, ensuring effective project execution

outstanding problem-solving abilities, with a focus on innovative solutions

deep appreciation for data-driven decision-making and its impact on business outcomes

job requirements

bachelor's degree in computer science, information technology, business administration, or a related field or master's degree or mba is preferred and 8-10 years related experience.

proven experience as a consultant - sales force administration role in enterprise or product

organizations