Job Overview

responsibilities: l2 & l3 level of investigation of any issue (including functional or technical issue).

root cause analysis of issues by debugging in logs,db or code.

manage and update different scripts as per daily basis requirements.

perform quick impact analysis during incident and quick recovery post incident.

use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.

coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment.

troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term.

work closely with different stakeholders including operations, cust-experience, product, finance, risk & fraud management team etc

generate reports based on internal/external requests.

maintain documentation for internal team

perform itil practices and motivate junior team members to adhere to the same.

requirements:

education: - b. tech/mca/m. s (from well known institutes).

having 5-8 years of experience in application support.

good experience with any of the programming languages like python , java

having knowledge of aws,mongo,rest api, jenkins,sql, athena, postgres.

good experience with any scripting languages python\unix.

good understanding of db and having good command on sql.

sound understanding of sdlc life cycle and agile methodologies.

good in itil practices. experience with any of the ticketing tools (preferably jira).

should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc.

understanding deployment and monitoring is desirable but not mandatory.

hands on experience in monitoring tools like new relic, grafana, aws cloudwatch etc.

good communication skill with logical & analytical approach to solve business problems quickly. ability to handle pressure in a fast paced environment.

ability to provide support in extended hours whenever needed