Job Overview

role description

• ability to coordinate with internal and external stakeholders to ensure, such modules can be ported in the region, in line with local norms.
• align local and global guidelines internally & externally
• facilitate regular hr audits to detect any compliance or contractual breaches and encourage continuous improvements
• work closely with offshore locations to drive performance management and employee satisfaction.
• internal processes to be developed for appropriate sourcing, testing and recruitment methodology to benefit internal selection process and chain of overall employee growth.
• manages employee relations within the organization by adhering to legal statutes, resolving issues and smooth co-ordination between hr and other functions
• liaison with external vendor for various surveys & other related activities.
• creation and implementation of hr policies and procedures to evolve the culture of the organization and ensure high levels of satisfaction in the organization to reduce attrition.
• strong understanding of technological applications and systems to drive transformation projects.

qualification & skills required:

• postgraduate in hr, preferably from a reputed institute with 15-17 years of experience
• exposure in bpo environment would be an added advantage
• 12-15 years in experience in managerial staff, training and managing large number of employees e.g., software, customer support /call center operations.
• should have worked in an organization with a high degree of customer interaction and delivery orientation (internal as well as external).
• good analytical skills, and problem solving skills
• ability to work with multicultural environment and teams.
• ability to think strategically and translate strategy into action plans