Job Overview

salesforce service cloud application is used by ups customer service worldwide teams for phone, web, email, messaging and chat channels

• strong knowledge and experience with salesforce service cloud, crm analytics & service business processes (email to case, web to case, digital engagement (chat, messaging), phone to case, cti vendors, omnichannel, knowledge, case routing, queues, public groups, and user group assignments)

• strong experience with building the integrations between salesforce and cloud/on-prem external applications using rest, soap apis, oath and single sign-on

• analytical skills and strong experience debuging and resolve issues/defects

• experience with salesforce governor limits

• knowledge of the best practices used for development and implementation of the salesforce applications, ability to lead the development of the end-to-end salesforce solutions using oob, configuration and customization - lightning components, apex class, triggers, visualforce pages, formulas

• working experience with automation of the business processes using salesforce automation tools: lightning flows, workflows, assignment rules, and alerts

• experience with data updates / data migration using data loader and other salesforce tools

• partisipate in discussions and negotiations with business representatives about requested functionality

• participate in the code reviews and ensure the code achieves appropriate test coverage

• ability to author technical solution approach and design documentation

• working experience of the devops processes: migrate changes from development to qa to production environment using flosum

• salesforce certification: admin, platform developer 1