Job Overview

key responsibilities:

• solution design & architecture:
• lead the design and architecture of comprehensive trust & safety solutions, incorporating a range of technologies including ai/ml, data analytics, workflow automation, and third-party integrations.
• develop and maintain a deep understanding of our company's product and service offerings related to trust & safety.
• translate complex client requirements and industry challenges into robust and scalable technical solutions.
• ensure solutions are designed with a focus on effectiveness, efficiency, user experience, and adherence to privacy and ethical guidelines.
• create and present solution blueprints, diagrams, and technical documentation.
• proactive pitch development:
• identify emerging trends and opportunities within the trust & safety domain.
• proactively develop and articulate compelling value propositions and solution concepts for potential clients.
• collaborate with sales and business development teams to create tailored presentations and demonstrations that showcase our capabilities.
• build and maintain a repository of reusable solution components and pitch materials.
• rfp/rfi response management:
• lead the technical response to rfps, rfis, and other client solicitations related to trust & safety.
• thoroughly analyze rfp requirements and develop a winning solution strategy.
• write clear, concise, and persuasive technical proposals, ensuring accuracy and completeness.
• coordinate with internal stakeholders (e.g., product, engineering, legal, security) to gather necessary information and ensure alignment.
• manage timelines and deliverables for technical proposal components.
• client engagement & technical expertise:
• serve as a primary technical point of contact and subject matter expert for clients and internal teams on trust & safety solutions.
• conduct discovery workshops and meetings to understand client needs and challenges.
• deliver technical presentations and demonstrations to diverse audiences, including c-level executives and technical teams.
• build and maintain strong relationships with key client stakeholders.
• thought leadership & collaboration:
• stay abreast of the latest advancements, best practices, and regulatory changes in the trust & safety field.
• contribute to the development of white papers, blog posts, and other thought leadership content.
• collaborate with product and engineering teams to provide feedback and influence the roadmap based on market needs and client interactions.
• mentor and share knowledge with other team members.

required skills and qualifications:

• minimum of 12 years of experience in a solution architect, pre-sales engineering, or similar technical role.
• proven experience in the trust & safety domain, with a strong understanding of concepts such as:
• content moderation (text, image, video)
• spam and abuse detection
• fraud prevention (e.g., account takeover, payment fraud)
• identity verification and authentication
• risk scoring and management
• online harassment and misinformation
• child safety
• demonstrable experience leading and contributing to successful rfp/rfi responses.
• experience in developing and delivering proactive technical pitches and presentations.
• strong understanding of relevant technologies, including:
• ai/ml models and platforms for trust & safety applications
• data analytics and business intelligence tools