Job Overview

job role: servicenow human resource service management (hr

location: pan india

experience:-6-8years

job description:

as an application support engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. you will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational excellence.

roles & responsibilities:

- expected to be an sme.

- collaborate and manage the team to perform.

- responsible for team decisions.

- engage with multiple teams and contribute on key decisions.

- provide solutions to problems for their immediate team and across multiple teams.

- facilitate knowledge sharing sessions to enhance team capabilities.

- monitor system performance and proactively address potential issues.

professional & technical skills:

- must to have skills: proficiency in servicenow human resource service management (hr).

- strong understanding of incident management processes and best practices.

- experience with service request fulfillment and workflow automation.

- familiarity with itil framework and its application in service management.

- ability to analyze and interpret data to drive decision-making.