position - servicenow presales sa
technology/tool sets: itsm platform (servicenow, remedy, etc.), servicenow itom, software asset management, enterprise service management (hrsd, csm, industry solutions etc.)
skill profile:
- strong client facing skills.
- strong communication skills and experienced in communication at executive level.
- strong process analysis / requirement gathering skills.
- fluent english.
- experience in architecting and solution consulting.
- experience in servicenow solution design and transformation roadmap.
- ideally, consulting experience and/or certification as technology architect.
- experience as solution architect or business consultant in a client-facing capacity on servicenow or similar platform.
- technology architect certification preferred.
- it operations experiences.
- itil foundation is preferred.
- coordination, negotiation, and persuasion skills.
- ability to work with all levels of client and internal resources.
- strong verbal and written communication skills with the ability to communicate technical information in non-technical language.
roles and responsibilities:
- manage and coordinate involved technology teams in on- and offshore locations across multiple regions.
- develop technical solution design and create corresponding cost estimates.
- present and discuss solutions with client executives.
- present technology solution to internal executive approvers.
- help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers.
- facilitate client workshops, document business requirements and develop them into a proposed business case and solution design.
- act as customers' key contact on the proposed technology solution.
- responsible for creating sow for the proposed solution.
- responsible for transitioning the solution to the build team for implementation upon contract signature.
- assist the sales team in the qualification of customer needs.
- participation across the sales lifecycle on acquiring strategic customers.
- provide mentoring and training to peers, colleagues and partners.
- demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
- generation of product demo scripts and scenarios and maintaining demonstration environment(s).
- responding to request for information/proposal documents.
- staying current on product developments/releases to a level required for demo and poc/pov.
- staying current on competitive analyses and understanding differentiators between the company and its competitors.
- responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
- act as the subject matter expert at executive briefings / marketing events.
