Job Overview

tcs has been a great pioneer in feeding the fire of young techies like you. we are a global leader in the technology arena and there's nothing that can stop us from growing together.

what we are looking for

role: change management

experience range: 4-9 years

location: chennai/bangalore

role:

• hands on experience on it service management (change/incident/mim)
• end -to end management of the issue
• on-time communication to stakeholders
• leading, driving, facilitating and chairing all investigation activities/conference call
• forming collaborative action plans
• matrix management

people management

• manage requirements and maintain requirements traceability throughout the project lifecycle
• document as-is business processes, identify key issues and define target business processes
• on call support during weekends as per the client request
• every hour we have to share the communication to all the stakeholder related to the incident
• action plan has to be checked and status to be shared by eta to the stakeholder
• multi-tasking required for communication (mail/chat)