note: immediate joiners are preferred (within 15 days)
job code: btl-
job title: technical support engineer - llm document processing platform
experience: 2 - 3 years
mode: work from the office (mandatory)
location: mumbai
about us:
join a high-growth startup founded by iim alumni with proven track records in building and successfully exiting technology ventures! our founding team brings together deep expertise in sales, product management, and technology implementation. we're revolutionizing how enterprises handle complex document processing using cutting-edge llm technology.
responsibilities:
- provide expert technical support for our enterprise customers using our llm-based document processing platform
- troubleshoot and resolve complex technical issues, often involving python scripting and api integrations
- collaborate with product and engineering teams to escalate bugs and contribute to product improvements
- create documentation and knowledge base articles based on resolved customer issues
- build custom python scripts to help customers optimize their use of our platform
- participate in the continuous improvement of our support processes and tools
must-have
- 2-3 years of technical support or similar customer-facing technical role experience
- strong python fundamentals and scripting abilities
- (optional) beginner-level familiarity with go language & postgresql (or willingness to learn)
- basic understanding of rest apis, web services, and cloud environments
- excellent problem-solving skills and attention to detail
- strong written and verbal communication skills
- customer-first mindset and empathetic approach to support
- excitement about ai/ml technologies, particularly in the llm space
- ability to work in a fast-paced startup environment
