Job Overview

valuelabs is hiring for technical support representative (mid-market customers)

experience : 3-5 years

location: hyderabad/indore

please find the attached jd :

requirements

3-5 years of technical support experience, preferably in a saas or e-commerce

environment.

strong understanding of shopify, mobile app ecosystems, and customer success

practices.

experience supporting mid-market or high-touch clients and managing high-stakes

issue resolution.

proficiency with helpdesk tools such as zendesk, intercom, or gorgias.

excellent written and verbal communication skills with an emphasis on clarity, empathy,

and technical accuracy.

ability to prioritize and manage multiple conversations and tickets in a fast-paced

environment.

comfortable working cross-functionally and independently in a remote-first culture.