about the role
we're seeking a technical support engineer with strong hands-on experience in avigilon systems and a working knowledge of other key platforms in our security stack. your primary focus will be supporting and troubleshooting issues across avigilon environments, but your ability to assist across systems like immix, camect, actuate, wave, exacqvision, pdk, and brivo will be highly valued.
this is a critical technical role for us - ideal for someone who thrives in fast-moving setups, knows how to think through problems independently, and can communicate clearly with both engineers and end-users.
key responsibilities
- own technical troubleshooting and system support for avigilon (acc & acm)
- assist with setup, diagnostics, and maintenance across:
immix
camect
exacqvision
wave
actuate
pdk & brivo (access control)
- respond to support tickets with clarity, speed, and accountability
- collaborate with field teams, vendors, and internal engineers
- document fixes, recurring issues, and process improvements
- monitor system performance and suggest optimizations
- stay proactive in identifying risks or gaps across integrated platforms
qualifications & skills
- strong, proven experience with avigilon systems - deployment, management, and advanced troubleshooting
- experience with 2-3+ of the following platforms is highly preferred: immix, camect, exacqvision, wave, actuate, pdk, brivo
- solid understanding of surveillance and access control environments
- ability to work independently with minimal supervision
- strong diagnostic and problem-solving mindset
- clear, concise communicator - especially in high-pressure situations
- bonus: certifications in avigilon, exacq, brivo, or similar systems
