Job Overview

qualification:

• proven 6+ years of experience writing technical documentation in english
• excellent editing, writing, and verbal communication skills
• good eye for detail, design, typography, and strong visualization
• demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
• ability to learn highly technical products quickly, using pre-release software and internal documentation
• understanding of source control systems and maintaining multiple versions of content
• experience working in scrum/agile development environments
• ability to obtain information through research, interviews, and experimentation
• ability to work with geographically distributed team members and developers
• motivation and ability to be productive in a fast-paced, dynamic environment
• self-direction, flexibility, and an eagerness to learn
• familiarity with confluence and jira
• understanding of wcag and accessibility principles in the context of technical writing (e.g., formatting, compliance rules)
• quick learner to adapt to a new domain, technology, tools, and processes.

roles and responsibilities:

• author quality documentation with aggressive deadlines or end-users and system administrators.
• research, plan, and produce technical documentation in various electronic formats for a global audience.
• work with minimal supervision as an individual contributor.
• author in a variety of environments, primarily wordpress, confluence and ms word
• analyze current product documentation to determine usability and make improvements as indicated.
• continuously improve documentation by responding to and incorporating feedback from customers and internal users.