role summary:
as the collaboration & mobility service owner, you will lead enterprise collaboration tools and mobile communication strategies for bfsi clients. the role focuses on microsoft 365, teams (non-voice), sharepoint, exchange, secure mobility, and ensuring a seamless and compliant user experience.
key responsibilities:
- define and implement ucc collaboration and mobility strategy.
- manage microsoft 365 suite (exchange, teams, sharepoint) and secure mobile solutions (byod, mdm).
- oversee compliance tools such as dlp, mimecast, and encryption services.
- coordinate incident resolution, root cause analysis, and continuous service improvements.
- promote collaboration innovation using ai-powered tools, hybrid cloud integrations, and automation.
- lead cross-functional stakeholder meetings and vendor engagements.
- maintain service documentation, sops, and governance reports.
- ensure mobility policies align with bfsi security and compliance standards.
required skills & qualifications:
- 10+ years in it services; 5+ years in ucc or enterprise collaboration.
- in-depth knowledge of m365, teams, sharepoint, exchange, dlp, and secure mobility platforms.
- familiarity with tools like intune, airwatch, and other enterprise mobility management systems.
- strong leadership and vendor management abilities.
- experience with bfsi security and compliance frameworks.
- preferred certifications: itil, pmp.
performance & kpis:
- reduction in recurring incidents and service escalations
- sla adherence and backlog management
- user adoption rates for collaboration tools
- audit readiness and compliance effectiveness
- completion of service improvement initiatives
location :- bangalore, chennai, hyderabad,trivandurm, kochi,pune ans noi
