Job Overview

job title: unified communications (uc) engineer

location: specify location or remote

work hours: 8:00 am - 4:00 pm est

job type: full-time/contract

we are seeking a highly skilled unified communications (uc) engineer with a minimum of 5 years of experience to manage the administration and maintenance of our uc platform. the ideal candidate will be responsible for handling adds, moves, and programming changes, as well as documenting and testing all configurations. this role requires strong troubleshooting skills and the ability to work collaboratively with an onsite team.

• perform adds, moves, and programming changes to the uc platform.
• document configurations, changes, and test results to ensure system reliability.
• troubleshoot and resolve uc-related issues, collaborating with cisco tac center when necessary.
• work closely with the onsite team to implement and maintain communication solutions.
• ensure best practices for uc platform administration and security.

• 5+ years of experience in unified communications administration.
• strong expertise in cisco call manager and related uc technologies.
• experience troubleshooting uc issues with cisco tac center.
• one or more cisco call manager certifications (e.g., ccnp collaboration, ccie collaboration) preferred.
• excellent documentation and problem-solving skills.
• ability to work both independently and collaboratively within a team.

• experience with additional voip and telephony solutions.
• knowledge of sip, qos, and networking fundamentals.
• familiarity with contact center solutions and integrations.

additional information:

the candidate should have a minimum of 5 years of experience in unified communication and collaboration operations cisco.

qualifications

role: it support - other

industry type: it services & consulting

department: it & information security

employment type: full time, permanent

role category: it support

education:

ug: b.tech/b.e. in any specialization

pg: any postgraduate