Job Overview

role: senior ux researcher

experience required: 5 to 9 years

primary skills: ux research, quantitative research, qualitative research, ux strategy

data analysis, research insights

secondary skills: reports, data analysis, internal communications

work location: bengaluru / mumbai / pune / noida / gurugram

mode: hybrid

kra's

drive user-centric improvements - lead initiatives to enhance user experience through the

strategic development of data tools, ensuring all solutions align with user needs and organization's business objectives.

champion research in strategic decisions - collaborate with the ux team and broader

organization to embed an evidence-based perspective into strategic decisions, advocating for

user-centered, insights-driven solutions.

facilitate alignment among team members and stakeholders on research initiatives, driving shared understanding and engagement.

support ux team - partner with the ux team to ensure research insights are integrated into design solutions, helping guide product iterations that address user pain points and opportunities.

oversee ux research processes to streamline team workflows, optimize resource allocation, and ensure consistency in research, design, and development.

implement and maintain best practices and tools for efficient collaboration, and documentation across the ux team, enhancing project visibility and continuity.

lead knowledge sharing - acquire, analyze, and clearly communicate research findings across

multiple touchpoints to ensure alignment with expectations.

document plans, research insights, and outcomes, engaging stakeholders throughout the research journey for transparency and momentum.

shape ux strategy - contribute to the overarching ux strategy, ensuring alignment with

organizational goals and supporting a unified vision for user-centered design.

collaborate on building, maintaining, and communicating knowledge base through reports,

summaries, and other internal documentation.

conduct in-depth research - conduct literature reviews, interviews, and various data gathering

activities to form a comprehensive understanding of user needs and behaviours.

partner with internal departments, using insights to empower and guide them in delivering user-focused experiences.

stay ahead of industry trends - maintain up-to-date knowledge of industry trends, emerging

technologies, and ux best practices to keep organization's at the forefront of user experience.

advocate for research and design excellence - build strong relationships across the organization, championing the value of ux and demonstrating its impact on user satisfaction and business outcomes.

support a collaborative environment that fosters growth, innovation, and excellence within the ux team.

role specific, we are looking for:

5+ years of experience working within an in-house research team or relevant work experience.

experience in quantitative and qualitative research methods.

experience writing reports and internal communications.

excellent communication and analytical skills.

proven ability to work independently and collaborate with a cross-functional team.

experience with agile process and delivery models.

a rigorous approach to documentation and organization.

tools: pendo, user testing, hotjar, figjam, user zoom, jira, chatgpt, perplexity, helpscout,

google workspace, quicksight, miro, figjam, dovetail, maze bonus points.

saas experience desired.

a versatile thinker comfortable working with ambiguity.

ps: this is a pure ux researcher role. those with only ux design experience will not be considered.