role:
- plan, prepare, schedule and conduct online language classes on different language skill levels
- actively seek out new course participants to maintain group sizes
- evaluate language level of employees
- assist the l&d team with translations and spelling checks whenever needed
- conduct vna (voice and accent) interviews to support dispatcher hiring.
- deliver structured communication & process training for new hires.
- facilitate scheduled process refreshers and skill reset sessions as needed.
- lead monthly continuous learning programs based on training need analysis in collaboration with operations and quality teams.
- demonstrate strong reasoning and fluent ci english communication.
- manage and maintain the training knowledge base effectively.
- evaluate training impact through assessments and participant feedback.
- stay current with product and process updates and revise training materials accordingly.
- instill a customer-first approach through values-driven training sessions.
- conduct communication audits and coach dispatchers on areas of improvement
requirements:
- 3+ years of experience (or equivalent) in teaching the language to groups of adults
- experience in teaching in a corporate environment
- c2 english
- basic ms office skills
- excellent organization skills
- ownership
- customer focus
- dealing with complexity
benefits:
- buddy program
- cafeteria
- company events
- onboarding program
be part of us
hemmersbach provides it infrastructure services in more than 190 countries with 50 own subsidiaries. we deliver exclusively for the leading companies in the it industry. we go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our direct actions hemmersbach rhino force and hemmersbach kids' family. that's why hemmersbach is the social purpose it company.
