Job Overview

greetings from infosys bpm ltd.,

we are hiring for customer support voice process for bengaluru. please walk-in for the interview on 29th may 2025 in bengaluru.

note: please carry a copy of this email to the venue.

interview details:

interview date: 29th may 2025

interview time: 10 am to 1:00 pm ist

interview venue:

infosys bpm limited ground floor axis sai jyoti,15th cross 100 feet road, sarakki, 1st phase jp nagar, bengaluru, karnataka - 560078

landmark: near sindhoor convention centre

please find below job description for your reference:

infosys bpm ltd. is hiring for (customer support - voice process)

• job location: bengaluru
• qualification: customer support - full time graduates
• experience: 1 - 2 years

job description: process executive

location: bengaluru

employment type: full-time.

job description:

the role requires to handle customer service queries through calls while delivering excellent feedback

key responsibilities:

- provide first-level resolution to the customers - diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - build rapport with customers through active listening, effective communication, and attention to detail. - handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - document and track customer interactions and technical issues in the service management system. - stay up-to-date with product knowledge and industry trends to provide accurate information and support. - participate in ongoing training and upskilling programs to enhance technical and customer service skills.

must adhere and non-negotiables:

• excellent in communication
• comfortable working in us shift
• 24 7, flexible shifts
• 100% wfo, no hybrid

preferred qualifications: any graduate

documents to carry:

• carry a printout your updated resume.
• carry any 2 photo identity proof (pan card/driving license/voters id card/passport).
• all original education documents needs to be available for verification.(10th, 12th, graduation(sem wise marksheet, cmm. provisional and original degree)

pointers to note:

• please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• original government id card is must for security clearance

thanks & regards,

talent acquisition team

infosys bpm ltd