Job Overview

role & responsibilities

requirements gathering: collaborate with clients to understand their business processes, objectives, and challenges. conduct in-depth requirements gathering sessions to identify their crm and other software needs.

solution design: develop customised solutions using zoho crm and other zoho applications to meet the client's specific business requirements. create detailed functional and technical documentation.

configuration and customisation: configure and customise zoho crm to align with the client's business processes. this includes creating custom modules, workflows, fields, and reports.

integration: integrate zoho crm with other third-party applications, ensuring seamless data flow and system interoperability.

training: provide training and support to end-users, enabling them to effectively utilise zoho crm and associated applications.

testing: conduct thorough testing of configured solutions to ensure they meet the client's requirements and are free of errors or issues.

optimisation: continuously monitor and evaluate the performance of zoho applications, identify areas for improvement, and implement optimisations to enhance efficiency and effectiveness.

troubleshooting: investigate and resolve technical issues and challenges related to zoho crm and other zoho applications.

client communication: maintain clear and open communication with clients throughout the implementation and optimisation process, providing updates and addressing their concerns.

documentation: create and maintain detailed documentation of the zoho crm configuration, customisation, and processes for reference.

preferred candidate profile

• 0-1 year of experience as a functional consultant/ business analyst
• strong english written and verbal communication skills are a must.
• to lead with a hands-on approach a deep dive analysis of the customers' needs and requirements.
• is confident, articulate, succinct, professional and has sound judgment and critical thinking skills.
• self-motivated and tenacious with excellent follow through skills.
• ability to act independently, take initiative and drive tasks and issues to resolution.
• business automation and workflow process development desirable.
• prior knowledge of any crm or erp or hr or payroll is preferable.
• crm / erp software implementation experience is an added advantage

job location - mogappair west, chennai

time - 9am - 6pm

face 2 face interview mandatory

walkin timings - 10 am - 4pm

walk-in details

linz technologies cdc 3 office

mogappair, chennai - 37

call/ whatsapp -