Find Your Dream Quality Analyst Job in India

Explore the latest Quality Analyst job openings in India. Discover top companies hiring for Quality Analyst roles across major cities in India and take the next step in your career.

Executive quality analyst

Job Description - Quality Analyst

Position Title Executive-Quality / Quality Analyst

Location Bengaluru

Experience 2-3 years of relevant experience in Quality. 4+ years of overall experience.

Reports to Team Lead - Quality

Travel Occasional

Employment Status Permanent

Salary Commensurate with skills

About Greytip:

Greytip Software is India's no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.

greytHR - India's 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more.

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

Position Purpose

The Quality Analyst is responsible for coming up with and implementing the necessary changes for the department or organization to realign with the right objectives and priorities. The Quality Executive drafts and prepares the needed documentation detailing the existing processes; changes recommended, changes implemented, future forecasts, and anticipated results. This expert also analyzes the implemented changes, results, and whether they're yielding the desired outcomes and making adjustments to workflows.

A strong focus on Quality Assurance is essential in any customer-centric organization. It is critical to have structured mechanisms in place to identify areas for improvement and to implement solutions that enhance service quality and customer satisfaction. The Quality Analyst is instrumental in driving these improvements across departments.

This role requires an enthusiastic, detail-oriented, and process-driven professional who can collaborate effectively with internal stakeholders and various operations teams. The ideal candidate will be responsible for driving initiatives that improve productivity, streamline operations, and enhance overall CSAT scores.

If you enjoy working with diverse teams, have a passion for quality control, and are eager to develop innovative solutions that enhance business processes, this is an exciting opportunity to contribute to the process excellence journey. Join us in India's fastest-growing cloud HR & Payroll company, where you'll be part of impactful projects and a dynamic, growth-focused environment.

Job Description

Identifying, verifying, analyzing and implementing process improvement and process re-engineering opportunities.
Coach and mentor the staff based on the evaluations on a day to day basis and track progress
Analyze the quality check data and provide insights and inputs on improvement in people and processes that will directly or indirectly impact customer satisfaction
Liaise with the Team Managers to create action plans for improvement of staff on various aspects of customer handling
Create and share Weekly/monthly dashboards for review with function head
Identify the top defects every month with RCA and liaise with the team to conduct refreshers to reduce the defects
Develop process analysis and re-engineering to improve efficiency and improve service quality.
Provide support to the operations team to achieve desired results.
Perform project management, analytics and measure to ensure milestones are met and deliverables achieved.
Coordinate with various teams to analyze project results and performance.
Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
Sharing reports/dashboards regularly with all stakeholders on findings of current process adherence along with an action plan.
Provide technical and analytical support for process improvement initiatives.
Facilitate the design and implementation of new/improved process models.
Train and guide resources in process improvement techniques.
Assist in the development of new process capabilities.

Qualifications & Skills

Graduate with a minimum of 2 to 3 years experience in a Quality Analyst role preferably in an email and phone support environment.
Candidates should have working knowledge of payroll.
Excellent verbal and written communication skills
Good data analysis and presentation skills
Entrepreneurial mindset, tremendous drive and ownership, result-oriented.
Strong problem-solving skills and the ability to adapt and succeed in a fast-paced environment and should be goal drive
Ability to be able to understand the business and customer needs and provide insights to improve people, product and processes
Should have an excellent understanding of quality control concepts and develop creative and innovative ways to improve business processes.
Ability to lead and motivate teams to achieve the goal.
Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures
Should be proficient in Microsoft Office.

greytHR

Today

Quality Analyst - Test Management

Job Title: Quality Analyst - Test Management

Location: Gandhinagar, Gujarat

Company: Fintech Global Center Private Limited

Job Type: Full-Time

Experience Required: 3+ Years

Work Mode: Onsite (Hybrid flexibility can be discussed)

About Us at Fintech Global Center, we're building cutting-edge technology solutions for the global financial ecosystem. We are seeking an experienced Senior Quality Analyst who can lead the QA process, manage a growing team, and ensure product excellence across all releases.

Role Overview: This is a leadership-focused QA role that goes beyond testing. We need someone who can manage test execution, mentor team members, and collaborate effectively with cross-functional teams. A strong understanding of QA methodologies and automation is important, but the emphasis is on ownership, communication, and delivery.

Key Responsibilities

Leadership & Team Management Lead and mentor a team of QA analysts and testers.
Define and enforce best practices in test planning, test case design, and defect tracking.
Coordinate with Product Owners, Developers, and DevOps teams to drive quality throughout the SDLC.
Test Management & Execution Own the end-to-end QA lifecycle - from requirement analysis to sign-off.
Plan, prioritize, and manage multiple testing initiatives in parallel.
Design and maintain test cases, scenarios, and regression test suites.
Ensure timely test execution and detailed test reporting.
Leverage generative AI to create, optimize, and manage test cases from user stories or design inputs (where applicable).
Automation & Tools Hands-on experience with automation testing (e.g., Selenium, Playwright, or equivalent).
Implement or contribute to automation frameworks as needed.
Bug Tracking & Reporting Use tools like Jira/TestRail to report and manage defects.
Work closely with developers to reproduce, prioritize, and resolve issues.
What We're Looking ForMust-Have:3+ years of experience in software testing with exposure to both manual and automation testing.
Strong understanding of SDLC, STLC, and QA methodologies.
Proven experience in leading small to mid-sized QA teams.
Excellent communication, reporting, and coordination skills.
Strong ownership mindset with the ability to work independently and collaboratively.
Good to Have: Exposure to test automation frameworks and CI/CD pipelines.
Familiarity with AI-driven test automation tools such as Testim, Mabl, Applitools, Functionize, or TestRigor.
Experience using or exploring generative AI to support test creation and maintenance.
Domain knowledge in fintech or financial products, especially derivatives, is a plus.
Bachelor's degree in Computer Science, Information Technology, or a related field.

About the Company

Fintech Global Center has been at the forefront of building cloud-based global financial trading systems for decades. Our technologies have facilitated trillions of dollars in transactions and are used by major financial institutions worldwide in areas such as equities, foreign exchange, interest rate, credit, fixed income, and commodities. For more details, please visit Fintech Global Center.

You can also share your resumes at

Fintech Global Center

Today

Quality Analyst

Job Title: Quality Analyst

Location: Bahadurgarh, Haryana

Qualification: B.Sc. in Chemistry (or Chemical Science related field)

Experience: Fresher (0-1 year)

Job Summary:

We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw materials, in-process, and finished footwear adhesive products. The ideal candidate should have a strong academic foundation in chemistry and a keen interest in building a career in the chemical manufacturing industry.

Roles & Responsibilities:

Assist in conducting basic chemical and physical tests under supervision.
Support the quality team in routine checks and sample preparation.
Learn to operate laboratory testing instruments (such as pH meter, viscometer, etc.).
Help maintain and update laboratory test records and documentation.
Participate in maintaining quality standards and regulatory compliance across production processes.
Follow company safety procedures and lab protocols.
Assist senior analysts in investigating product complaints and quality issues.
Participate in training sessions to understand product specifications and QA methods.

Skills & Attributes:

Basic knowledge of chemical analysis and laboratory techniques.
Good observation and learning abilities.
Strong attention to detail and accuracy in work.
Good communication skills and teamwork attitude.
Basic computer knowledge (MS Office, data entry).
Eager to learn and grow in the quality and chemical domain.

Educational Qualification:

B.Sc. in Chemistry or related field (e.g. Industrial Chemistry, Polymer Chemistry, etc.)

What We Offer:

Hands-on training from experienced professionals.
Career growth opportunities in the quality and chemical manufacturing department.
Competitive stipend/salary as per industry standard.
Safe, friendly, and learning-oriented work environment.

How to Apply:

Interested candidates may send their updated resume at with the subject line: "Application for Quality Analyst - Fresher".

RAJESHWARI PETROCHEM PRIVATE LIMITED

Today

Data Quality Analyst

Key Responsibilities

Audit & Validation: Conduct rigorous quality checks on scraped outputs from

Streamlit applications to ensure high-fidelity extraction from source documents.

Data Remediation: Utilize purpose-built data pipelines to manually or

programmatically overwrite inaccurate data points discovered during auditing.

Pipeline Monitoring: Collaborate with data engineering teams to identify systemic

scraping errors and refine the logic within the ingestion layer.

Governance Integration: Transition successful document auditing workflows into

our broader enterprise data governance practices.

Reporting: Maintain detailed logs of data discrepancies, "ground truth" comparisons,

and error trends to inform future scraping strategies.

Required Skills & Qualifications

Extreme Attention to Detail: You must have a passion for "hunting" for small

discrepancies in large datasets.

Snowflake Proficiency: Hands-on experience querying and managing data within

Snowflake is required.

Strong SQL Skills: Ability to write complex queries to validate data across multiple

tables and identify outliers.

Analytical Mindset: Experience auditing unstructured data (PDFs, images, or web

scrapes) and comparing it against structured outputs.

Communication: Ability to clearly document data issues and explain technical

discrepancies to both engineers and stakeholders.

Preferred Qualifications

Python Experience: Familiarity with Python for data manipulation (Pandas) or basic

automation is a significant plus.

Streamlit Familiarity: Understanding how Streamlit apps function to better

troubleshoot how data is being captured.

Governance Background: Prior experience working within a formal Data

Governance framework or using data cataloging tools.

Straive

Today

Data Governance and Quality Analyst

Job Purpose

SAP Master Data Management, S4 HANA, MDG Tool

How You Make an Impact (Job Accountabilities)

Proficient in SAP ECC & S4 HANA.
Proficient in MDG tool.
Creation & Maintenance of Customer, Vendor and Material Master records.
Perform mass updates on Customer, Vendor and Material Master data.
Execute master data creation, updates and deletions in SAP Global master data domains.
Creation & Maintenance of BOMs (Bill of Materials), Master recipes and Production versions.
Creation and Maintenance of Pricing records using different Condition types and Condition tables in SAP
Monitor, measure, and improve the quality of master data; identify data inconsistencies, duplicates, and inaccuracies, and take corrective actions as needed.
Work with business units and process experts to resolve master data issues.
Help the Business to pull out reports from SAP and compiling them.
Knowledge of IDOC manipulations or IDOC fixtures.
Proficient in MS OFFICE.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

Minimum Graduation required
4-5 years of experience in the SAP master data profile
Detail-oriented and able to handle multiple tasks simultaneously
Data quality solutions

Valvoline Global Operations

Today

Quality Analyst

Key Responsibilities: -

Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
identify gaps in communication, process adherence and customer handling
prepare and maintain quality reports, dashboards and analysis for leadership.
support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Qualification required: -

Graduate in any stream
Minimum 1-3 years of exp as a quality analyst in an international voice process.

Yesterday

Quality Analyst (Fintech)

About Avici

Avici is building the internet’s bank, a global platform to spend, save, and trade crypto through self-custody wallets and Visa cards.

Role

We’re looking for a QA Lead who obsesses over reliability, security, and product polish. You’ll ensure every release feels premium from smart wallet transactions to card payments.

Responsibilities

Own QA across mobile, web, and backend systems.
Build and lead a small QA team (manual + automation).
Create detailed test plans for card flows, wallet actions, and on/off-ramp systems.
Automate regression, API, and integration testing.
Work closely with devs to catch edge cases early and ship fast, bug-free updates.
Help improve CI/CD pipelines with testing frameworks.

You should

Have 1–2 years experience in QA or test automation.
Know tools like Postman, Cypress, Appium, Playwright, or similar.
Have experience testing payments, fintech, or web3 apps.
Care deeply about UX and security.
Have experience with using crypto wallets and products

Location: Gurgaon

Compensation: Competitive + Tokens

Avici Money

Today

Quality Analyst (Fintech)

About Avici

Avici is building the internet’s bank, a global platform to spend, save, and trade crypto through self-custody wallets and Visa cards.

Role

We’re looking for a QA Lead who obsesses over reliability, security, and product polish. You’ll ensure every release feels premium from smart wallet transactions to card payments.

Responsibilities

Own QA across mobile, web, and backend systems.
Build and lead a small QA team (manual + automation).
Create detailed test plans for card flows, wallet actions, and on/off-ramp systems.
Automate regression, API, and integration testing.
Work closely with devs to catch edge cases early and ship fast, bug-free updates.
Help improve CI/CD pipelines with testing frameworks.

You should

Have 1–2 years experience in QA or test automation.
Know tools like Postman, Cypress, Appium, Playwright, or similar.
Have experience testing payments, fintech, or web3 apps.
Care deeply about UX and security.
Have experience with using crypto wallets and products

Location: Gurgaon

Compensation: Competitive + Tokens

Avici Money

Today

Quality Analyst (Fintech)

About Avici

Avici is building the internet’s bank, a global platform to spend, save, and trade crypto through self-custody wallets and Visa cards.

Role

We’re looking for a QA Lead who obsesses over reliability, security, and product polish. You’ll ensure every release feels premium from smart wallet transactions to card payments.

Responsibilities

Own QA across mobile, web, and backend systems.
Build and lead a small QA team (manual + automation).
Create detailed test plans for card flows, wallet actions, and on/off-ramp systems.
Automate regression, API, and integration testing.
Work closely with devs to catch edge cases early and ship fast, bug-free updates.
Help improve CI/CD pipelines with testing frameworks.

You should

Have 1–2 years experience in QA or test automation.
Know tools like Postman, Cypress, Appium, Playwright, or similar.
Have experience testing payments, fintech, or web3 apps.
Care deeply about UX and security.
Have experience with using crypto wallets and products

Location: Gurgaon

Compensation: Competitive + Tokens

Avici Money

Today

Quality Analyst- Clearance & Settlement

Job Description: Quality Analyst – Clearance & Settlement

Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-Clearance
Error Analysis & Root Cause: Identify process gaps, reconciliation errors, and settlement breaks; perform root-cause analysis and recommend corrective and preventive actions JD QA-Clearance
Reporting & MIS: Prepare detailed quality reports, dashboards, and trend analysis to track performance, compliance levels, and improvement areas JD QA-Clearance
Calibration & Stakeholder Coordination: Participate in calibration sessions with Operations, Clients, and Internal Teams to ensure consistent quality standards and interpretations JD QA-Clearance
Process Improvement & Compliance: Support continuous process improvement initiatives, update SOPs, and ensure compliance with market regulations, internal controls, and SLAs

PineQ Lab Technology

Today

Executive Quality Analyst

Job Description - Quality Analyst

Position Title Executive-Quality / Quality Analyst

Location Bengaluru

Experience 2-3 years of relevant experience in Quality. 4+ years of overall experience.

Reports to Team Lead - Quality

Travel Occasional

Employment Status Permanent

Salary Commensurate with skills

About Greytip:

Greytip Software is India’s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.

greytHR - India’s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more.

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

Position Purpose

The Quality Analyst is responsible for coming up with and implementing the necessary changes for the

greytHR

Today

Executive Quality Analyst

Job Description - Quality Analyst

Position Title Executive-Quality / Quality Analyst

Location Bengaluru

Experience 2-3 years of relevant experience in Quality. 4+ years of overall experience.

Reports to Team Lead - Quality

Travel Occasional

Employment Status Permanent

Salary Commensurate with skills

About Greytip:

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

Position Purpose

The Quality Analyst is responsible for coming up with and implementing the necessary changes for the

greytHR

Today

Quality Analyst

Experience

3 - 8

Job Description:

Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience

Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation.

Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance.

Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary.

New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department.

Conducts calibration session with Operation Team

Requirements:

Should be

TELUS Digital

Yesterday

Quality Analyst

Experience

3 - 8

Job Description:

Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience

Reporting - Creates & updates Customer Experience reports (e.G., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation.

New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department.

Conducts calibration session with Operation Team

Requirements:

Should be

TELUS Digital

Today

Quality Analyst

Key Responsibilities: -

Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
identify gaps in communication, process adherence and customer handling
prepare and maintain quality reports, dashboards and analysis for leadership.
support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Qualification required: -

Graduate in any stream
Minimum 1-3 years of exp as a quality analyst in an international voice process.

Today

Quality Analyst

Key Responsibilities: -

Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
identify gaps in communication, process adherence and customer handling
prepare and maintain quality reports, dashboards and analysis for leadership.
support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Qualification required: -

Graduate in any stream
Minimum 1-3 years of exp as a quality analyst in an international voice process.

Today

Quality Analyst

Experience

3 - 8

Job Description:

Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience

New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department.

Conducts calibration session with Operation Team

Requirements:

Should be

TELUS Digital

Today

Quality Analyst

Experience

3 - 8

Job Description:

Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience

New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department.

Conducts calibration session with Operation Team

Requirements:

Should be

TELUS Digital

Today

Quality Analyst- Clearance & Settlement

Job Description: Quality Analyst – Clearance & Settlement

Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-Clearance
Error Analysis & Root Cause: Identify process gaps, reconciliation errors, and settlement breaks; perform root-cause analysis and recommend corrective and preventive actions JD QA-Clearance
Reporting & MIS: Prepare detailed quality reports, dashboards, and trend analysis to track performance, compliance levels, and improvement areas JD QA-Clearance
Calibration & Stakeholder Coordination: Participate in calibration sessions with Operations, Clients, and Internal Teams to ensure consistent quality standards and interpretations JD QA-Clearance
Process Improvement & Compliance: Support continuous process improvement initiatives, update SOPs, and ensure compliance with market regulations, internal controls, and SLAs

PineQ Lab Technology

5 days ago

Data Pipeline Quality Analyst

Job Title: ETL Tester

Location: Gurugram

Working Model: Hybrid (3 days per week from office)

Notice Period: Immediate to 15 days

Key Responsibilities:

Perform ETL testing across data pipelines and workflows
Validate data accuracy, data quality, and data transformation logic
Collaborate with development and data engineering teams to ensure smooth delivery
Document test scenarios, test cases, and defect reports

Required Skills:

Strong SQL proficiency (Mandatory)
Automation testing experience using Python (Mandatory)
Experience with Databricks (Preferred; hands-on exposure is anadvantage)
Excellent communication skills
Strong learning attitude and willingness to adapt

Interested? Apply or DM directly.

If this role isn’t for you but you know someone perfect for it, we’d be grateful if you passed it along. Thank you!

Kapalins

Today

Executive quality analyst

Job Description - Quality Analyst

Position Title Executive-Quality / Quality Analyst

Location Bengaluru

Experience 2-3 years of relevant experience in Quality. 4+ years of overall experience.

Reports to Team Lead - Quality

Travel Occasional

Employment Status Permanent

Salary Commensurate with skills

About Greytip:

Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries.

Position Purpose

The Quality Analyst is responsible for coming up with and implementing the necessary changes for the d

greytHR

Yesterday

Quality Analyst (Fintech)

About Avici

Avici is building the internet’s bank, a global platform to spend, save, and trade crypto through self-custody wallets and Visa cards.

Role

We’re looking for a QA Lead who obsesses over reliability, security, and product polish. You’ll ensure every release feels premium from smart wallet transactions to card payments.

Responsibilities

Own QA across mobile, web, and backend systems.
Build and lead a small QA team (manual + automation).
Create detailed test plans for card flows, wallet actions, and on/off-ramp systems.
Automate regression, API, and integration testing.
Work closely with devs to catch edge cases early and ship fast, bug-free updates.
Help improve CI/CD pipelines with testing frameworks.

You should

Have 1–2 years experience in QA or test automation.
Know tools like Postman, Cypress, Appium, Playwright, or similar.
Have experience testing payments, fintech, or web3 apps.
Care deeply about UX and security.
Have experience with using crypto wallets and products

Location: Gurgaon

Compensation: Competitive + Tokens

Avici Money

5 days ago

Quality Analyst- Clearance & Settlement

Job Description: Quality Analyst – Clearance & Settlement

Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-Clearance
Error Analysis & Root Cause: Identify process gaps, reconciliation errors, and settlement breaks; perform root-cause analysis and recommend corrective and preventive actions JD QA-Clearance
Reporting & MIS: Prepare detailed quality reports, dashboards, and trend analysis to track performance, compliance levels, and improvement areas JD QA-Clearance
Calibration & Stakeholder Coordination: Participate in calibration sessions with Operations, Clients, and Internal Teams to ensure consistent quality standards and interpretations JD QA-Clearance
Process Improvement & Compliance: Support continuous process improvement initiatives, update SOPs, and ensure compliance with market regulations, internal controls, and SLAs

PineQ Lab Technology

Today

Quality Analyst- Clearance & Settlement

Job Description: Quality Analyst – Clearance & Settlement

Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-Clearance
Error Analysis & Root Cause: Identify process gaps, reconciliation errors, and settlement breaks; perform root-cause analysis and recommend corrective and preventive actions JD QA-Clearance
Reporting & MIS: Prepare detailed quality reports, dashboards, and trend analysis to track performance, compliance levels, and improvement areas JD QA-Clearance
Calibration & Stakeholder Coordination: Participate in calibration sessions with Operations, Clients, and Internal Teams to ensure consistent quality standards and interpretations JD QA-Clearance
Process Improvement & Compliance: Support continuous process improvement initiatives, update SOPs, and ensure compliance with market regulations, internal controls, and SLAs

PineQ Lab Technology

Today

Learning Solutions Quality Analyst

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our LinkedIn page:

Position - Quality Controller

Location - Gurugram Haryana (Fully Onsite)

Duration - 12 Month contract

Experience: 1-2 year.

Experience in an E-learning company

Requirements:

Strong knowledge of testing disciplines and methodologies
Experience in the quality control of training, web-based training/instructor led training is an asset.
Define and maintain test plans to create effective QA processes.
Test technical functionality/compatibility across multiple browsers and platforms
Review text / graphics / audio / interactivity against original scripted content
QA user experience and usability
Strong communication skills, verbal and written Ability to effectively communicate complex information clearly and simply
Strong analyt

NIIT Limited

Today

Quality Analyst

Key Responsibilities: -

Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
Provide constructive feedback and coaching to agents to improve performance.
identify gaps in communication, process adherence and customer handling
prepare and maintain quality reports, dashboards and analysis for leadership.
support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Qualification required: -

Graduate in any stream
Minimum 1-3 years of exp as a quality analyst in an international voice process.

Today

Quality Analyst

Experience3 - 8Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experienceReporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. New hire / Nesting support - Complies with a specific number of audits established by CE Team Lead to provide immediate findings to Operations and training department. Conducts calibration session with Operation TeamRequirements: Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Excellent understanding on TELUS Customer Experience Blueprint Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable)Excellent verbal and written communicationMust have ability to work under pressure

TELUS Digital

Today

Quality Analyst (Fintech)

QA About AviciAvici is building the internet's bank, a global platform to spend, save, and trade crypto through self-custody wallets and Visa cards. RoleWe're looking for a QA Lead who obsesses over reliability, security, and product polish. You'll ensure every release feels premium from smart wallet transactions to card payments. Responsibilities Own QA across mobile, web, and backend systems.Build and lead a small QA team (manual + automation).Create detailed test plans for card flows, wallet actions, and on/off-ramp systems.Automate regression, API, and integration testing.Work closely with devs to catch edge cases early and ship fast, bug-free updates.Help improve CI/CD pipelines with testing frameworks. You should Have 1-2 years experience in QA or test automation.Know tools like Postman, Cypress, Appium, Playwright, or similar.Have experience testing payments, fintech, or web3 apps.Care deeply about UX and security.Have experience with using crypto wallets and products Location: GurgaonCompensation: Competitive + Tokens

Avici Money

Today

Executive quality analyst

Job Description - Quality Analyst Position Title Executive-Quality / Quality Analyst Location BengaluruExperience 2-3 years of relevant experience in Quality. 4+ years of overall experience.Reports to Team Lead - QualityTravel OccasionalEmployment Status PermanentSalary Commensurate with skills About Greytip: Greytip Software is India's no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India's 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 30000+ businesses, we touch the lives of 30,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee On-boarding & Off boarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in 25+ countries. Position Purpose The Quality Analyst is responsible for coming up with and implementing the necessary changes for the department or organization to realign with the right objectives and priorities. The Quality Executive drafts and prepares the needed documentation detailing the existing processes; changes recommended, changes implemented, future forecasts, and anticipated results. This expert also analyzes the implemented changes, results, and whether they're yielding the desired outcomes and making adjustments to workflows. A strong focus on Quality Assurance is essential in any customer-centric organization. It is critical to have structured mechanisms in place to identify areas for improvement and to implement solutions that enhance service quality and customer satisfaction. The Quality Analyst is instrumental in driving these improvements across departments.This role requires an enthusiastic, detail-oriented, and process-driven professional who can collaborate effectively with internal stakeholders and various operations teams. The ideal candidate will be responsible for driving initiatives that improve productivity, streamline operations, and enhance overall CSAT scores.If you enjoy working with diverse teams, have a passion for quality control, and are eager to develop innovative solutions that enhance business processes, this is an exciting opportunity to contribute to the process excellence journey. Join us in India's fastest-growing cloud HR & Payroll company, where you'll be part of impactful projects and a dynamic, growth-focused environment. Job Description Identifying, verifying, analyzing and implementing process improvement and process re-engineering opportunities.Coach and mentor the staff based on the evaluations on a day to day basis and track progressAnalyze the quality check data and provide insights and inputs on improvement in people and processes that will directly or indirectly impact customer satisfactionLiaise with the Team Managers to create action plans for improvement of staff on various aspects of customer handlingCreate and share Weekly/monthly dashboards for review with function headIdentify the top defects every month with RCA and liaise with the team to conduct refreshers to reduce the defectsDevelop process analysis and re-engineering to improve efficiency and improve service quality.Provide support to the operations team to achieve desired results.Perform project management, analytics and measure to ensure milestones are met and deliverables achieved.Coordinate with various teams to analyze project results and performance.Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.Sharing reports/dashboards regularly with all stakeholders on findings of current process adherence along with an action plan.Provide technical and analytical support for process improvement initiatives.Facilitate the design and implementation of new/improved process models.Train and guide resources in process improvement techniques.Assist in the development of new process capabilities. Qualifications & Skills Graduate with a minimum of 2 to 3 years experience in a Quality Analyst role preferably in an email and phone support environment.Candidates should have working knowledge of payroll.Excellent verbal and written communication skillsGood data analysis and presentation skillsEntrepreneurial mindset, tremendous drive and ownership, result-oriented.Strong problem-solving skills and the ability to adapt and succeed in a fast-paced environment and should be goal driveAbility to be able to understand the business and customer needs and provide insights to improve people, product and processesShould have an excellent understanding of quality control concepts and develop creative and innovative ways to improve business processes.Ability to lead and motivate teams to achieve the goal.Develop and design documents including training manuals, process outlines, flowcharts and implementation proceduresShould be proficient in Microsoft Office.

greytHR

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Quality Analyst- Clearance & Settlement

Job Description: Quality Analyst - Clearance & Settlement Quality Monitoring & Audits: Conduct end-to-end quality audits on clearance and settlement processes to ensure accuracy, timeliness, and adherence to regulatory and client-specific guidelines JD QA-ClearanceError Analysis & Root Cause: Identify process gaps, reconciliation errors, and settlement breaks; perform root-cause analysis and recommend corrective and preventive actions JD QA-ClearanceReporting & MIS: Prepare detailed quality reports, dashboards, and trend analysis to track performance, compliance levels, and improvement areas JD QA-ClearanceCalibration & Stakeholder Coordination: Participate in calibration sessions with Operations, Clients, and Internal Teams to ensure consistent quality standards and interpretations JD QA-ClearanceProcess Improvement & Compliance: Support continuous process improvement initiatives, update SOPs, and ensure compliance with market regulations, internal controls, and SLAs

PineQ Lab Technology

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Quality Analyst

Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR. Qualification required: - Graduate in any streamMinimum 1-3 years of exp as a quality analyst in an international voice process.

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