Find Your Dream Quality Analyst Job in India

Job Title: Quality Analyst – Health Insurance

Location: Mumbai

Employment Type: Full-time | Work from Office

Experience: 1+ Year

Industry: Health Insurance / BPO / Contact Centre

Salary: ₹3–₹5 LPA (Based on Interview Performance)

Role Overview

Policybazaar is hiring a Quality Analyst for its Health Insurance Sales process in Mumbai. The candidate will be responsible for monitoring customer interactions, conducting call audits, ensuring adherence to quality and compliance standards, and providing actionable feedback to improve sales team performance.

The ideal candidate should have prior experience in Quality Analysis, Call Auditing, BPO/Contact Centre, or Insurance processes and must be fluent in Marathi along with at least one South Indian language.

Key Responsibilities

• Conduct quality audits of Health Insurance sales calls and evaluate interactions against defined quality parameters.
• Monitor calls for compliance with company policies, processes, and regulatory guidelines.
• Identify quality gaps, process deviations, and areas for improvement.
• Provide constructive feedback and coaching inputs to sales teams.
• Prepare and maintain daily, weekly, and monthly quality reports.
• Analyse quality trends and identify recurring issues impacting sal

Quality Analyst: Call Auditor

Location: Chennai, Tamil Nadu

Experience: Minimum 1+ Year

Joining: Immediate Joiners Mandatory / Candidates who can join within 10 days

Role Overview

Policybazaar is seeking a detail-oriented and analytical Quality Analyst – Call Auditor to join our team in Chennai . The ideal candidate will be responsible for monitoring and auditing customer interactions, ensuring adherence to quality and compliance standards, identifying performance gaps, and providing actionable feedback to improve customer experience and operational efficiency.

Key Responsibilities

• Monitor and audit customer calls and interactions based on defined quality parameters and scorecards.
• Evaluate calls for adherence to process guidelines, quality standards, compliance requirements, and organizational policies.
• Identify quality gaps, process deviations, compliance issues, and recurring performance trends.
• Provide timely and constructive feedback to agents to support performance improvement.
• Prepare and maintain audit reports, MIS, quality dashboards, and performance metrics.
• Collaborate with Operations and Training teams to drive quality improvement initiatives.
• Participate in calibration s