Are you a visionary Technical Architect ready to redefine the future of cloud solutions? At Sensiple, our innovative contact center platform-Tryvium-is built on Microsoft Teams, and while it already boasts robust features, we're eager for you to take the lead in evolving our technology to meet tomorrow's challenges.
Why Tryvium?
Join a dynamic team where you'll work on a state-of-the-art, Microsoft Teams based contact center platform. Here, you'll expand your expertise in scalability, security, and performance while driving forward-thinking innovations in customer engagement-and take on a leadership role that directly shapes our future.
What You'll Learn & Leverage:
• Advanced Cloud Architecture: Deep dive into a solution built on NET core, Microsoft Teams, ensuring robust scalability and security.
• AI & Cognitive Services: Harness Azure Cognitive Services to evolve our AI-powered chat and voice bots, setting new benchmarks in customer interaction.
• Modern Tech Stack Mastery: Enhance your skills in .NET Core and data solutions using Cosmos DB.
• Seamless Integration: Build upon our integrations with Microsoft 365 via Graph API, and extend connectivity with platforms like ServiceNow, Salesforce, and Zendesk using Power Automate and Logic Apps.
• Performance & Security Optimization: Utilize Azure Monitor to track system performance and refine cost-efficiency, maintaining top-tier security standards.
Opportunities for Innovation & Leadership:
• Refining Omnichannel Communication: Enhance our proven omnichannel experience-elevate chat, voice, and screen sharing by integrating next-generation functionalities.
• Advancing Intelligent Routing: Build on our established AI-driven smart routing to further optimize communication based on skills, language, sentiment, and real-time availability.
• Elevating Agent Productivity: Take our robust Microsoft Teams integration to new heights by refining features like canned messages, custom commands, and knowledge base access.
• Optimizing Supervisor Monitoring: Innovate on our live dashboards and KPI tracking systems to enhance anomaly detection and operational insights.
• Enhancing the End-User Experience: Expand our current self-service tools with novel features-improve language auto-detection, personalize support routing, and deliver an even more adaptive customer-centric experience.
Key Responsibilities:
Design and Implementation: Lead the design and implementation of complex software solutions using the Microsoft technology stack. Ensure solutions are scalable, reliable, and aligned with enterprise architecture standards.
Cloud Solutions Expertise: Develop, optimize, and manage cloud-based solutions, with a focus on Microsoft Azure. This includes architecture design, deployment, and performance tuning.
AI/ML Integration: Integrate AI and machine learning technologies into software solutions to enhance functionality, efficiency, and user experience.
Bot Framework Development: Design and implement intelligent chatbots using bot frameworks. This involves understanding natural language processing, conversational UI, and integration with various APIs and data sources.
Technical Leadership and Mentorship: Provide technical guidance to development teams, mentor junior architects and developers, and ensure adherence to best practices in software development, cloud integration, and bot development.
Management: Manage multiple projects technically from conception to completion, ensuring technical excellence, timely delivery, and alignment with business goals.
Shift Hours: 9.30am to 6.30pm
Mode of Work: Work from Office
Qualifications:
Experience: At least 10 years of experience in the Microsoft technology stack, including advanced knowledge of .NET, C#, and other relevant technologies.
Cloud Technology Proficiency: Proven expertise in Microsoft Azure, including experience in designing and managing cloud infrastructure, services, and security.
Python and AI/ML Skills: Hands-on experience with Python programming and practical knowledge of AI and machine learning technologies.
Bot Framework Expertise: Strong experience in developing chatbots using various bot frameworks. Familiarity with conversational AI, NLP, and integration techniques.
Communication and Leadership Skills: Excellent communication skills with the ability to lead and inspire teams and effectively interact with stakeholders at all levels.
Problem-Solving and Analytical Skills: Strong analytical abilities and problem-solving skills, with a creative approach to overcoming technical challenges
