Job Overview

account manager

we are a national destination management company with over 13

offices nationwide and over 250 team members and

growing.

we are

collaborators,

event planners,

logistics

coordinators, innovators, creators, and dreamers who do what we

love with a passion to please.

we have over 57 industry awards as a demonstration of our

commitment to excellence.

come be

part of this award-winning team!

overview of position

the account manager plays a critical role in delivering exceptional

client experiences by flawlessly executing destination programs as

sold by the account executive. this position requires hands-on

coordination with clients, hotel partners, vendors, and on-site

staff to ensure every detail exceeds expectations. the ideal

candidate is proactive, detail-oriented, and thrives in a dynamic

environment where responsiveness and adaptability are key. travel

may be

required

based on client needs and program scope.

skills required:

strong organization, time management, strong communication, excel

and word, one-on-one personal

interaction,

and outgoing and positive attitude.

prior to a program being sold, the account manager (am)

assists

the account executive and

program design associate

with the following:

attend

site

visits.

attend

client meetings or conference

calls.

pre-book transportation

pre-book field staff

once a program has been sold and turned over by the account

executive, the am has the following

responsibilities:

communicate with client to confirm all needs are correct based on

the

contract

communicate with hotel

contact

communicate with vendors and confirm vendor

contracts

conduct site visits with or without clients with

vendors

breakout arrival and departure manifests

book transportation

order field staff

order any necessary merchandise or

supplies.

generate program recap and distribute to

clients,

hotels,

and internal

contacts

generate staff instructions and staff

paperwork.

assist

clients

if they need

additional

items for their

program.

generating service agreement addendums

on-site

operations

include

attending client/hotel pre-cons

meet with clients to go over the

program

manage and be on-site for any themed events, transportation moves,

tours, teambuilding, off-property events, etc

update manifests

update transportation

needs

update field staff

requests

conclusion of program

update xe costing

sheets

reconcile any vendor

invoices

create preliminary invoice

organize file for

billing

review final invoice with billing

review p&l

follow up with client with final invoice and

evaluation

additional

general responsibilities

lead by example

perform supervisory

duties

not limited to hiring or

terminating

employees, discipling

team

members

etc.

exercises discretion and independent

judgement

other duties as

assigned

special requirement:

must have

a valid

driver's license

with

a good driving

record

full

compensation details: 0 yearly salary

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