general information job title airport customer service agent- koa/ as ft date monday, july 28, 2025 entity unifi aviation, llc state hawaii city kailua-kona base pay rate: $ 18.00 full/part time full time exempt or non-exempt position non-exempt shift a.m. shift requirements and description
summary
unifi customer service agents are the first line of defense for our customers! this is a customer-facing role, providing first-class customer service to everyone. you are friendly, outgoing, and love to make people happy daily!
responsibilities
- assists passengers with their baggage pick-up.
- assists passengers to resolve issues with their delayed, lost, or damaged items.
- utilizes computer software to track and catalog luggage.
- handles customer interaction with class in an efficient, effective, and professional manner.
- performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
basic qualifications
- must be a local (in-state) resident.
- high school diploma or ged.
- valid in-state driver's license.
- ability to pass a pre-employment drug screen.
- ability to pass up to a 10-year background check.
- must be at least 18 years of age.
- must have the authorization to work in the united states as defined by the immigration reform act of 1986.
- must complete ramp and sida training to obtain airport authority identification security.
- must be able to carry heavy items up and down jetway stairs.
- must be able to be alert to moving vehicles or aircraft and use radio equipment.
benefits
we provide competitive compensation i.e., a full benefit plan. as a fast-growing business, we offer excellent opportunities for exciting and challenging work. as our company continues to grow, you can expect unlimited career advancement!
"
unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
