are you obsessed with the small details and getting billing done right the first time, every time? if you're passionate about bookkeeping and delivering wow with every service, we want you as an accounts receivable specialist.
we're a team of problem-solvers, innovators, and customer champions committed to protecting our communities and the environments we live and work in. as a values-driven business, we believe in doing what's right, being relentless in our pursuit of excellence, and growing together.
we're looking for a detail-driven, customer-focused accounts receivable specialist to join our team and help us deliver on our mission: to build a legacy of trust and protection through exceptional service.
what you'll do: as an ar specialist, you'll be the financial heartbeat of our customer relationships - ensuring timely collections, resolving billing issues, and supporting our clients with clarity and care. you'll:
- make proactive outbound calls and emails to collect outstanding payments
- support customers in understanding invoices and navigating our online portal
- collaborate with sales and operations to streamline new client onboarding and payment processes
- analyze data sets to identify trends, reduce dso, and improve cash flow
- recommend and implement process improvements with a continuous improvement mindset
- provide exceptional service and timely communication to internal and external stakeholders
what you bring: - 2+ years of experience in ar, customer service, or financial reporting
- strong communication skills and a knack for resolving issues with empathy and efficiency
- proficiency in microsoft office and third-party billing platforms (e.g., service channel, corrigo, fmpilot)
- ability to manage multiple priorities, analyze data, and work independently
- a proactive, solutions-oriented mindset aligned with our values of integrity, innovation, and community
bonus points for:
- experience with pestpac, alteryx, uipath, or zendesk
- associate's or bachelor's degree in accounting, finance, or related field
- familiarity with erp systems like sage, sap, or oracle
why us?
- purpose-driven work: make a real impact by supporting essential services that protect public health and safety.
- people-first culture: we invest in our people through training, mentorship, and career growth opportunities.
- innovation-focused: we embrace technology and continuous improvement to stay ahead of the curve.
- values-led leadership: we lead with integrity, transparency, and a commitment to doing the right thing - always.
what you'll get working here:
- salary: $24-30 hourly to start (depending on qualifications), plus annual performance incentives
- pride in your work and the company mission
- a supportive team environment based on family values
- unlimited growth opportunities, with continuing education and leadership training
benefits:
- health, vision, dental insurance within 30 days of hire
- 401k after 1 year, with 100% match up to 3% plus 50% match up to 6%
- paid time off: personal time available day 1, holiday and vacation time after 90 days
- childcare assistance and college savings plan
ready to grow with us? if you're passionate about numbers, people, and making a difference, we want to hear from you. join a company where your work matters - and where you'll be empowered to thrive.
apply now and help us build a better tomorrow, one invoice at a time.
job requirements:
- working on-site in our tacoma, wa corporate office. monday - friday 8am-5pm
- two year degree (or more), accounting or bookkeeping emphasis preferred
- 2+ years' experience in accounts receivable, customer service, or financial reporting role
- outstanding verbal and written communication with customers, peers, other departments and supervisors
- navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
- expertise in third party billing applications, such as (but not limited to): service channel, arriba, fmpilot, corrigo, jll, textura, etc.
- ability to manage multiple datasets, validate completeness and accuracy of system reports, think critically and analyze data to provide relevant business insights and provide ideas for meaningful cross-departmental process improvement suggestions
- adapt quickly to change and work under tight deadlines, sharing information across the organization as necessary; must be able to work extended hours and/or weekends as necessary
- set priorities and manage time to accomplish work goals according to quality standards and deadlines with minimal direction and support
- adapt quickly and work effectively in a fast-paced office environment; demonstrates a sense of urgency and takes initiative when necessary
- perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
- use independent judgment to handle customer issues efficiently and in accordance with company policies and guiding principles
- attention to detail and ability to recognize and correct errors and inconsistencies timely and accurately
- proficiency in computer software and systems including, but not limited to microsoft office (teams, excel, word, outlook), billing systems, and web-based portals; ability to learn new software quickly
- ability to pass background screening requirements, including identity, education, credit, and criminal history checks
disclaimer:
our company reserves the right to revise or change job duties and responsibilities as the need arises. this position description does not constitute a written or implied contract of employment.
equal employment opportunity:
we are an equal opportunity employer and promotes diversity through a culture of inclusion and opportunity. all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. we are a drug and smoke-free environment.
compensation details: 24-30 hourly wage
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