description:
job overview:
the assistant community director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. it requires a strong commitment to customer service and operational excellence.
key responsibilities:
team support and compliance
- supports the community director in managing all operational and financial aspects of a property with 200+ units.
- demonstrate and promote 100% commitment to providing excellent service to residents and employees while adhering to company and fair housing policies.
- collaborate with the community director to achieve property performance goals and operational excellence.
- support team members with day-to-day tasks and operational needs as required.
leasing and resident relations
- show and lease apartments to prospective residents, ensuring leasing goals are met.
- assist in minimizing revenue loss by facilitating timely turnovers and adherence to make-ready policies.
- address resident issues promptly and professionally, escalating concerns to the community director as necessary.
- inform residents about rental payment procedures and property policies.
financial and administrative support
- assist in timely rent collection and execute legal collection efforts under supervision.
- process property expenditures, monitor expenses, and post payments accurately.
- prepare and review invoices for accuracy before submission.
- support monthly financial reporting and provide explanations for variances.
- help review and prepare operating reports by assigned deadlines.
property operations
- maintain accurate resident and maintenance records in accordance with company policies.
- assist in maintaining the physical condition of the property, conducting inspections to ensure cleanliness, market readiness, and safety.
- ensure vendors perform work according to company standards and guidelines.
the job description is not an all-inclusive list of functions and tasks. job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.
requirements:
qualifications
- 1-2+ years of experience in leasing, sales, marketing, or bookkeeping.
- at least 1 year of experience in a similar role at a 100+ unit property (supervisory experience not required).
- high school diploma or ged equivalent.
- basic bookkeeping skills, including proficiency with rates, ratios, percentages, and basic mathematical operations.
- ability to work a flexible schedule, including special events and weekends.
competencies
- positive, motivating, and team-oriented attitude.
- adaptability to thrive in a fast-paced environment with frequent changes.
- high degree of professionalism, discretion, and ability to maintain confidentiality.
- strong emphasis on customer service and ability to instill this value in team members.
- detail-oriented with excellent communication and analytical skills.
at steward + helm, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance.
here's what you can expect:
- medical, dental, and vision insurance: comprehensive coverage to keep you and your family healthy.
- 401(k) plan: competitive company match to help you plan for your future.
- paid time off (pto): enjoy 22 days of pto annually to recharge and take care of personal matters.
- paid holidays: 15 paid holidays throughout the year to celebrate and relax.
- competitive market pay: we offer competitive salaries to ensure that your compensation reflects your skills and experience.
join us and experience a work environment that values and invests in its people!
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