Job Overview

description:

location: walworth, wi

company: walworth cellars

are you a people-first leader with a passion for fine spirits, craft beverages, and exceptional customer service? walworth cellars is seeking an assistant store manager to help lead daily operations, guide team performance, and provide a curated shopping experience for every guest. this is a hands-on leadership role that supports the store manager and steps in as manager-on-duty as needed.

about walworth cellars

walworth cellars is your local destination for wine, spirits, and specialty beverages-bringing expert knowledge, premium products, and personalized service to our community. as part of the kelley williamson company, we're committed to quality, operational excellence, and a clean, safe shopping environment that feels as polished as the products we offer.

key responsibilities:

• support daily store operations, including staffing, inventory, merchandising, and scheduling
• lead and mentor team members, ensuring a welcoming and knowledgeable in-store experience
• deliver exceptional customer service and act as a trusted product expert-recommending wine, spirits, and pairings with confidence
• assist with hiring, onboarding, and training new team members
• maintain store cleanliness and merchandising standards, including stocking and facing shelves, organizing displays, and keeping the sales floor pristine
• manage point-of-sale operations, including handling transactions, refunds, and shift reporting
• assist in ordering and receiving inventory, prioritizing cost-effective deals and seasonal trends
• support in creating impactful product displays based on seasonality, sales data, and margin opportunity
• act as manager-on-duty (mod) in the store manager's absence
• monitor store profitability by managing labor, preventing shrink, and promoting high-margin products
• enforce safety and compliance protocols, including proper alcohol sales procedures and loss prevention
• serve as a resource for both team and customers with deep product knowledge of wines, liquors, and specialty beverages
• address operational concerns, customer issues, and store needs promptly and professionally
• perform end-of-shift procedures including paperwork, cash reconciliation, and safe balancing

total rewards:

• medical, dental, and vision insurance, as well as access to a health savings account (hsa).
• both company-paid and voluntary life insurance, short-term and long-term disability coverage.
• 401(k) plan with a company match.
• vacation
• six paid holidays to give you time to recharge and spend with family.

eligibility for specific benefits may vary depending on the position, hours worked, and length of employment.

bring your leadership and product passion to a store where knowledge, experience, and service come together. apply today and help us elevate the customer experience at walworth cellars.

requirements:

qualifications

• retail or hospitality leadership experience preferred-liquor, grocery, or specialty retail is a plus

• strong communication and coaching skills

• passion for customer service and an interest in beverage products

• ability to work flexible hours, including evenings and weekends

• must be 21+ with a valid id

• high school diploma or ged required

compensation details: 18-20 hourly wage

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